What information do we collect?
We will only collect personal information if it is necessary for us to do so.
We may collect personal information when:
- dealing with individuals who contact us regarding our products and services
- processing bookings and any subsequent amendments to customer’s details
- dealing with any request or application for products or services
- dealing with suppliers in respect of services and/or products that may be supplied to customers
- presenting at seminars, conducting workshops or other functions
- required by law
The sort of information requested will generally include:
- name, date of birth, address, email address and telephone number
- organisational authority/position
- customer account or credit card details
- any other information required for credit checks, as detailed in our credit application
- notes of personal interests, such as sports and arts
How is it collected?
We may collect and update information over the telephone, via email, through our company websites, within our client portal, in person, by letter, via surveys or by third parties (e.g. where a seller of goods arranges transport for a purchaser). Our customers may provide personal information to us when they make bookings and/or request our services or information about our services.
We will take reasonable steps at or before the time we collect personal information from an individual, to ensure
that individual is aware of:
- who we are and our full contact details
- the fact that the person is able to gain access to the personal information that we collect and seek the correction of such information
- the purposes for which the personal information is collected
- the organisations (or types of organisations) we will usually disclose or transfer that personal information to
- whether it is likely that we will disclose information to overseas recipients and if so, where
- any law which requires us to collect the personal information
- the main consequences, should the personal information requested by us not be provided
However, there are circumstances where we are not required to do so.
How is it stored?
We store personal information in a combination of secure Digital facilities as well as paper based files. We have taken steps to protect the personal information we hold from misuse, loss and unauthorised access, modification or disclosure.
Why do we collect it?
In order to provide our services, we collect certain information that is necessary for our functions and activities and further to comply with laws relating to domestic and international transport and shipping.
We use personal information to maintain our customer records, provide information and enable customers and other individuals to make bookings and make use of our products and services. This may include using personal information to:
- process your booking
- track your shipment
- provide you with confirmation of your consignment and alerting you to any changes to your consignment
- provide information to the various customs agencies and governmental agencies as required
- confirm you or your organisation's credit rating/status
- address any feedback you may have
- answer any questions you may have
- inform you of changes regarding our products and services
What would the consequence be if we did not collect the information?
Without this information we may be unable to process your order, a request for a quote or an application for credit.
How can an individual gain access to and correct the information if they wish to?
Requests for access to your personal information should be made in writing to our Data Protection Officer.
If you request, then in most circumstances we will make available to you the personal information about you that we have collected. In certain circumstances we might not allow you access to your personal information. These circumstances include, where:
- it would have an unreasonable impact on the privacy of others
- the information relates to legal proceedings with you
- the information would reveal our commercially sensitive decision-making process
- providing access to the information would prejudice certain investigations
- we are required by law not to disclose the information. This includes duties we may have under common law
We will respond to a request for access to information as a priority and will seek to do so within a maximum of 10 days. We will not charge you for requesting access to your own personal information.
If you believe that any information that we hold about you is inaccurate or out of date, please contact us and we will review and update the relevant information.
What other entities, both local and overseas, do we usually disclose personal information to?
We may disclose your personal information to third parties. These may include other MSC agents in other countries which are included in our services and products offered, our contractors (including organisations used by us, such as insurers, advisors, your agents, your contractors and other entities, including Mediterranean Shipping Company .S.A. in Switzerland, which it is reasonable to expect that information would be provided in the course of or incidental to the provision of products and/or services by us. We will only do so in accordance with the Australian Privacy Act 1988 and the New Zealand Privacy Act 1993, our policy and other relevant legislation.
We may disclose personal information that we have collected from you to:
- any MSC related entity in any jurisdiction in relation to your booking or request for a quote
- any entity which we are required under law to do so (e.g. government bodies)
- any third parties that conduct market research and analysis
- our business associates and others for purposes directly related to the purpose for which the information was collection (e.g. to enable your shipment to progress to its destination)
- contractors providing an in-house service (e.g. compiling a mailing list for us)
- others with your consent
Where necessary, we will enter into arrangements to keep the information confidential and to ensure that the information is used solely for the purpose of providing the services to you.
Should we obtain information from third parties to whom we are referred by you, we will assume that you have made the third party aware of the referral and the purpose for the collection, use and disclosure of such information.
Any of your personal information collected from third parties will be treated in the manner set out in this statement. We would like to assure you that your personal information will not be divulged with the exception as set out above.
Registered users of the MSC Client Portal
Unless agreed in writing, if you are provided access to our company website’s registered user sections, you are provided access on an individual basis on behalf your organisation, in accordance with the information you have provided on behalf of your organisation.
We rely on your access to our website being authorised as the named individual as represented in the organisation and personal contact details. You are obliged to inform us of any changes in authorisation or contact details for you or your organisation.
Your access to the registered user sections on our website is on the condition that it is your responsibility to protect your username and password. We are not responsible for any use of our website via your username where your username and details have been wrongly or fraudulently obtained or used.
By accessing our website, we may place a cookie on your system. A cookie is a piece of information that is stored on your computer's hard drive by your web browser. On revisiting our website our computer server will recognise the cookie, giving us information about your last visit. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance.
Most Internet browsers will allow you to erase cookies from your computer’s hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. You should refer to your browser instructions or “Help” screen to learn more about how to manage cookies. Please note, however, that if you block our cookies, some portions of our website may not function properly.
How will we rspond to data breaches?
A data breach, being the unauthorised access or disclosure of personal information, or loss of personal information, can have serious consequences to the affected individuals.
Whilst strong data management is an integral part of our operations and we have a strong commitment to privacy protection, history has shown that even organisations with great information security can fall victim to a data breach.
Should a data breach occur, we undertake to comply in line with our legal obligations with all applicable data and privacy protection laws, regulations and rules, including the notification of government agencies and affected individuals where required.
If you are dissatisfied with the manner in which we use your personal information
We want always to improve our systems and procedures to give you full confidence in our ability to respect and safeguard the privacy of the personal information you provide to us. If we have not fulfilled our commitment to you, please tell us by contacting our Data Protection Officer. We will respond to your query or complaint within a reasonable time. If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner in Australia or the Office of the Privacy Commissioner in New Zealand.