Showing all faqs

Why should I buy MSC Cargo Insurance?

Transportation is not risk free and the intervention of major events such as rough weather, fire, pirates and many other occurrences can damage your cargo while in transit with us. Hence, insurance will protect your cargo from these known risks and ensure you the right to get compensated in case of damage without been affected by eventually carrier´s liability exclusion and/or limitation.

What is the procedure to get a quote?

You simply need to provide us with your shipment details to get an instant quote from your MSC sales representative.

What is the invoicing procedure?

The premium for your insurance will be charged and manifested on your shipping invoice.

Notification of damages:

Notice of damages must be sent to

Our local expert will assist you during the whole process with the Insurer.

Who applies for a surveyor?

Upon notification of your cargo damage by you, the Insurance Company will appoint a local surveyor to establish the cause of damage and eventually assist you to find mitigation solutions.

In claims under € 3.000 it shall not be necessary to appoint an expert, but it will be sufficient to provide documentation in proof of the claim (including pictures).

Which documents do I have to submit to have my claim processed?

All the documents you need to submit will be listed upon reception of notice of damage. The main documents to be provided are the commercial invoice, a copy of the Bill of Lading, a letter of protest and the survey report.

How long does it take to get my compensation in case of claim?

MSC applies a very efficient money back policy and your claim will be solved within 30 days.

Is the product available for my spot and volume shipments?

MSC Cargo Insurance solution is adaptable to both types of shipments.

Which criteria will be used by the Insurer to study my claim?

This insurance policy shall be interpreted in accordance with the laws of Spain and any dispute in relation to the same shall be resolved by Spanish courts.