MSC Colombia has been working hand in hand with exporters and importers in the country for more than two decades. With more than 8 weekly services calling 6 terminals in the country and connecting with over 200 global routes. Offering to our customers qualified services with commitment and trust.
MSC Colombia has its offices in different cities nationwide, Bogotá, Cartagena, Cali, Buenaventura and Medellin.
Online Payment:
CHECK THE INFORMATION OF YOUR BILLS AND MAKE PAYMENTS THROUGH OUR ONLINE PAYMENT SERVICE:
Note: If your company is not registered yet, please do it now trough the above link.
Click below to see our instructive and generate correctly the EIR (Comodato).
ATTENTION!
We change our PBX from May 23rd.
Your attention our priority, new customer service line PBX: +57 6015898600
Depot Information
City | Depot | Address | Office Hours | Phone |
Cali | Intermodal | Carrera 23 No. 13-250 - Acopi |
|
60+ (2) 6959553 |
Bogotá | Navemar | Kilómetro 1.1 VIA MADRID – SUBACHOQUE |
|
60+ (1) 5082006 |
Medellin | CCL | Carrera 45 # 143 sur – 200 variante caldas |
|
60+ (1) 5082006 |
Cartagena | CY Tractocoar |
Variante Mamonal Gambote Km10.Transversal variante Mamonal Pasacaballo. Sur de ecopetrol. Al lado del peaje Corralito. |
|
60+ (5) 6424350 |
Cartagena | CY de Colombia | Vía Mamonal sector de arroz barato, calle 10 principal. |
|
60+ (5) 6424350 |
Cartagena | Intermodal | Carrera 56 #3A-183 km 2 vía Mamonal Piso 1 Local 1 Barrio Albornoz. |
|
60+ (5) 6571349 |
Buenaventura | Intermodal | K-3 vía alterna interna |
|
60+ (2) 2448005 |
What is demurrage?
Demurrage is the charge applicable, after the free time expires, inside and outside the terminal for the use of the land.
Import Local Requirements:
DEMURRAGE TARIFFS VALID FROM 29.08.2022:
Standard:
TYPE | FREE TIME | CURRENCY | DAY 10 TO 14 | THEREAFTER |
20DV | 9 Calendar days | USD | 125.00 USD/DAY | 150.00 USD/DAY |
40DV | 9 Calendar days | USD | 150.00 USD/DAY | 170.00 USD/DAY |
40HC | 9 Calendar days | USD | 150.00 USD/DAY | 170.00 USD/DAY |
Special Equipment:
TYPE | FREE TIME | CURRENCY | DAY 6 TO 10 | THEREAFTER |
20OT/FL | 5 Calendar days | USD | 130.00 USD/DAY | 200.00 USD/DAY |
40OT/FL | 5 Calendar days | USD | 170.00 USD/DAY | 200.00 USD/DAY |
Reefer Equipment:
TYPE | FREE TIME | CURRENCY | THEREAFTER |
20RE | 5 Calendar days | USD | 200.00 USD/DAY |
40RH/RE | 5 Calendar days | USD | 200.00 USD/DAY |
20/40 NOR | 5 Calendar Days | USD | 200.00 USD/DAY |
Demurrage tariffs for Dangerous Cargo valid from 29.08.2022:
Standard (Dangerous Cargo):
TYPE | FREE TIME | CURRENCY | FROM DAY 8 TO 12 | THEREAFTER |
20DV - IMO | 7 Calendar days | USD | 130.00 USD/DAY | 200.00 USD/DAY |
40DV - IMO | 7 Calendar days | USD | 170.00 USD/DAY | 200.00 USD/DAY |
20HC - IMO | 7 Calendar days | USD | 130.00 USD/DAY | 200.00 USD/DAY |
40HC - IMO | 7 Calendar days | USD | 170.00 USD/DAY | 200.00 USD/DAY |
Reefer Equipment (Dangerous Cargo):
TYPE | FREE TIME | CURRENCY | THEREAFTER |
20RE | 5 Calendar days | USD | 210.00 USD/DAY |
40RH/RE | 5 Calendar days | USD | 210.00 USD/DAY |
20/40NOR | 5 Calendar Days | USD | 210.00 USD/DAY |
Special Equipment (Dangerous Cargo):
TYPE | FREE TIME | CURRENCY | DAY 6 TO 10 | THEREAFTER |
20OT/FL | 5 Calendar days | USD | 130.00 USD/DAY | 200.00 USD/DAY |
40OT/FL | 5 Calendar Days | USD | 170.00 USD/DAY | 200.00 USD/DAY |
Other Charges:
Buenaventura - Storage cost:
DAYS | 20 | 40 |
FREETIME | 3 Days | 3 Days |
4th to 5th day |
18.15 | 20.35 |
6th to 10th day | 21.45 | 24.05 |
Thereafter | 45 | 50.40 |
Note: Please note this is just for your guidance since storage costs are charged directly from terminal to clients/receivers.
Cartagena - Storage cost:
DAYS | 20 | 40 |
FREETIME | 3 Days | 3 Days |
4th to 5th day |
20 | 28 |
6th to 10th day | 28 | 40 |
Thereafter | 35 | 52 |
Note: Please note this is just for your guidance since storage costs are charged directly from terminal to clients/receivers.
Other Charges:
Note: Valid from: 1st April 2021 all trades
Documentation FEE
USD | 20 DV |
VAT 19% | 61 + VAT (19%) |
EIR Document
USD | 20DV | 40DV | 40HC | 40/20HR | 40/20OT | 40/20FL |
VAT 19% | 30 + VAT | 30 + VAT | 30 + VAT | 30 + VAT | 30 + VAT | 30 + VAT |
Dismounting - Discharge container on Depot
USD | 20DV | 40DV | 40HC | 40/20HR | 40/20OT | 40/20FL |
VAT 19% | 34 + VAT | 34 + VAT | 34 + VAT | 34 + VAT | 34 + VAT | 34 +VAT |
Print Original BL
USD | PER BL |
VAT 19% | 61 USD + VAT |
Late Corrector
USD | PER BL |
VAT 19% | 250 USD + VAT |
DPA - Return Empty Container Hinterland
USD | 20DV | 40DV | 40HC |
Cali | 150 | 300 | 300 |
Medellin | 180 | 300 | 300 |
Bogota | 200 | 400 | 400 |
Conditioning
USD | 20DV | 40DV-HC | 20/40 - REEFER | 20/40OT | 40/20FL |
VAT 19% | 45 + VAT | 45 + VAT | 130 + VAT | 130 + VAT | 130 + VAT |
Container Guarantee
COP | 20DV | 40DV | 40HC |
Standard | 5.000.000 | 5.000.000 | 5.000.000 |
Special Equipment OT/RH/FL | 5.000.000 | 5.000.000 | 5.000.000 |
Household Goods | 5.000.000 | 5.000.000 | 5.000.000 |
Freight Certification
COP - PER BL |
70.000 + VAT (19%) |
Monitoring for reefer containers
USD - Per Reefer Container/ Per Day |
USD 40 + VAT (19%) |
What is demurrage?
Demurrage is the charge applicable, after the free time expires, inside and outside the terminal for the use of the land.
DEMURRAGE TARIFFS VALID FROM 29.08.2022:
Standard:
Type | 20DV | 40DV/HC |
Free Time | 10 Days | 10 Days |
Thereafter | 100.00 USD/Day | 130.00 USD/Day |
Special Equipment
Type | 20OT/FR/TK/PL |
40OT/FR/TK/PL |
Free Time | 5 Days | 5 Days |
Thereafter | 170 USD/Day | 170 USD/Day |
Reefer
Type | 20RF | 40RF |
Free Time | 5 Days | 5 Days |
Thereafter | 170 USD/DAY | 170 USD/DAY |
Demurrage tariffs for Dangerous Cargo:
Standard (Dangerous Cargo):
Type | Free Days | Thereafter |
20DV-IMO | 7 calendar days | 170.00 USD /DAY |
40DV-IMO | 7 calendar days | 170.00 USD /DAY |
20HC-IMO | 7 calendar days | 170.00 USD /DAY |
40HC-IMO | 7 calendar days | 170.00 USD /DAY |
Special Equipment (Dangerous Cargo):
Type | 20OT/FR/TK/PL |
40OT/FR/TK/PL |
Free Time | 5 Days | 5 Days |
Thereafter | 180 USD/day | 180 USD/day |
Reefer (Dangerous Cargo):
Type | 20RF | 40RF |
Free Time | 5 Days | 5 Days |
Thereafter | 180 USD/DAY | 180 USD/DAY |
Other Charges:
Export local charges
NAME FEE | AMOUNT |
DOC FEE - PER BL | USD 61 + VAT (19%) |
GIO MOUNTING - PER CONTAINER | USD 24 + VAT (19%) |
ISPS - PER CONTAINER | USD 12 |
MANIFEST CORRECTOR - PER BL | COP 200.000 + VAT (19%) |
BOK:BOOKING FEE - PER CONTAINER | USD 80 + VAT (19%) |
LATE CUT OFF | USD 120 + VAT |
VGM MISSDECLARATION | USD 50 + VAT BY BL |
Government approval status:
What to include in your VGM instructions?
How to submit your VGM instructions?
Admin fees and costs:
MSC will apply an administrative fee in the following cases:
Contact information:
Export Customer Service Department:
MSC CUSTOMER SERVICE FINANCE DEPARTMENT
CONTACT THE CORRESPONDING CHANNEL AND RECEIVE ASSISTANCE:
General Support: Web page user administration, password blocking, settlement, invoice consultation, cash receipts, account statements, late fees and local charges:
C008-soportefinanciero@msc.com
Demurrage Invoicing: Invoice consultation for demurrage (Export and Import), invoices for container monitoring, web page assistance for days off:
C008-facturaciondemoras@msc.com
Export Invoicing: Consultation of Export invoices, Mounting invoices, invoices by documentary concepts (Booking Fee - Late Cutoff):
C008-facturacionexportacion@msc.com
Import Invoicing: Consultation of Import invoices, invoices for local charges (Comodato, Dismounting, Conditioning, DocFee and Emisión BL):
C008-facturacionimportacion@msc.com
Miscellaneous Invoicing: Invoices consultation for logistic concepts (Drop Off, Damages, Cleanings, VGM). Invoices for change of disposition, freight certification, correctors:
C008-facturacionvarias@msc.com
Cash and cashier: Application of transfer payments, account statement reconciliation and requests for double payments:
C008-cartera.mscbog@msc.com
Activation of Comodatos: Contact the following email if you are unable to generate your commodatum through the web page, remember to send the corresponding supports:
C008-activacioncomodato@msc.com
Refund Deposits: Consultation of the status of the refund request and support of payments made:
C008-devoluciondepositosco@msc.com
MSC STATEMENT
SELF-MANAGE AND DOWNLOAD YOUR STATEMENT IN 2 SIMPLE STEPS
1. Enter the MSC Colombia payment portal with your Nit and password:
https://formsweb.navesoft.com/ords_mscprod/msc.SOLICITUD_FACTURA
2. Select the "Account Statement" option and enter the corresponding dates. You will be able to download the report in PDF format.
Import:
Release Certificate
In Colombia, cargo is released by customs and terminals upon the presentation of an original bill of lading and the release certificate from the liner or agent. To get the release certificate, please present to MSC Colombia port office the following documents:
Equipment Interchange (Report) Receipt- EIR (Comodato)
EIR or "Comodato" is a document that establishes the rules and conditions of the use of MSC containers by the importers after the discharge of the cargo. It establishes the place, condition, and time for the return of the units which are the property of the line.
This document must be delivered physically to the port offices duly stamped and notarized by the legal representative of the company. This EIR must be issued by the customer trough our web payment portal and send it to request the release of the Cargo to our port offices in Buenaventura & Cartagena.
For a quicker procedure, we ask you to request the EIR document as soon as you have information of the arrival of the cargo (do not wait until cargo is customs cleared to request it). All you need to do is present a letter to the MSC port office requesting the EIR(s) and providing BL and container(s) number(s).
Customer must send the EIR (Comodato) to the correct channels, requesting release of the cargo:
To proceed with the release of cargo in the ports of Buenaventura & Cartagena. Remember that you need three documents that must be authenticated and signed by the legal representative of the company prior the request of the release:
Note: These documents must be physically delivered at the following address Bogotá: Carrera 9ª #99-02, Edificio Citibank oficina 502B. Buenaventura: Carrera 2ª #3-19, Centro empresarial del Pacifico oficina 208. Cartagena: Manga, Calle 25 # 24 A-16 Edificio Twins Bay, oficina 1703. Remember that the documents must be authenticated and signed by the legal representative.
Printing of Original Import BLs:
Please be sure your shipper has requested on MSC Origen to print originals of BL in Colombia.
You can check if we have received instruction with our Import Documentation department. Calling 60 + (1) 6288800 option 5.
Requirements:
Paid charge of USD 61 + VAT (19%) at the valid rate of exchange COP/USD of the day of payment
When the importer is not a company but a person, the above-mentioned letter is required along with a copy of ID or passport. Official authorization is sent by the MSC port of loading office requesting the issuance of the OBL. We kindly ask you to follow all steps of the procedure to avoid delays.
Export:
Printing of Original Export BLS:
Please present an original notarized letter from the shipper authorizing the customs broker to take delivery of the full set of documents.
Reefer’s conditioning:
As from April 2012, there is a charge for conditioning reefer containers. This charge replaces the presentation of guarantee. Please pay this amount upon cargo release. Amount USD 125 + VAT (19%) per container.
Please note that as from day 4th of discharge a monitoring charge will be generated.
Hazardous Cargo. Please see the regulation for Hazardous Cargo in Colombia:
Export:
The dangerous goods declaration must be presented by the shipper and be duly signed. once done, a booking request is sent to Antwerp to obtain approval for the cargo.
Import:
Dangerous cargo arriving must be cleared from the port immediately. please send the dangerous goods declaration to port of discharge as soon as possible, keeping Bogota office in copy. As indicated, and by regulations of Sociedad Portuaria regional de Buenaventura and Cartagena, the following cargo must be discharged directly to truck, meaning must be immediately evacuated from the port:
These chemicals must be reported to Colombian drug enforcement agencies when they are transported in transit through Colombia or discharged in Colombia. you have to pre-advise us of the relevant chemicals at least 48 hours prior to the arrival of any vessel so that we can advise authorities accordingly. failure to advise can be construed as benefiting drug related activities.
MSC's cargo handling facilities are strategically located to ensure the efficient and timely loading of goods for export and import. We also provide cargo consolidation, loading and re-loading, packing, unpacking and cross-loading services from containers to trucks.
Our Solutions
As well as being a global leader in container shipping , our worldwide teams of industry specific experts mean we can offer our customers round-the-clock personalised service. This ensures we deliver fast and reliable transit times, and that we provide the best solutions for your needs.
As well as being a global leader in container shipping , our worldwide teams of industry specific experts mean we can offer our customers round-the-clock personalised service. This ensures we deliver fast and reliable transit times, and that we provide the best solutions for your needs.
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Last update: 2023-09-25T01:39:00