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Connecting Vietnam to the world
The first MSC containers were exported from Vietnam in 2002 and at that time, MSC was represented by a third-party agent. In 2005, MSC established our own office in the country and over the years, we have grown our local presence. We now have a total of over 160 employees in three offices in major economic hubs across Vietnam: Ho Chi Minh City, Hanoi, Hai Phong and Da Nang.
Find out more in the MSC In Vietnam Leaflet.
Value Added Solutions to Move Your Business Forward
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SOLAS VGM Vietnam
Please find our information at this link: Solas VGM Vietnam
Customer Desk services: (+8428) 3636 3939
Email contact per agency:
MSC Ho Chi Minh: VN339-vgm.hcm@msc.com
MSC Danang: VN339-mscvndadvgmsubmit@msc.com
MSC Haiphong: VN339-mscvnhphvgmsubmit@msc.com
MSC Quinhon: VN339-mscvnuihvgmsubmit@msc.com
Communication Matrix
Dear Valued Customers,
To ensure efficient processing of your requests, please direct your inquiries to only ONE designated department. Submitting the same request to multiple departments may result in delayed responses.
Please contact your sales representatives for rate enquires. Alternatively, myMSC is available 24/7 for you.
Thank you for choosing MSC.
Best Regards,
MSC VIETNAM
Export Local Charges
Import Local Charges
Please find our information at link:
Import THC & Local Charge (Updated 17.07.2025)
Additional Service Charges (Update 29.12.2023)
Import storage - Free time adjustment (Update 06.11.2025)
MSC E-Portal for Import
MSC will release Electronic Delivery Order (EDO) via MSC E-Portal https://e-portal.msca.com.vn/ for Import shipments to all ports/ICDs.
EDO will be used for both container release and empty returned.
Consignee will need to register and access E-Portal to get debit note, request invoice, arrange payment and obtain EDO.
Support Contact for MSC E-portal: vn339-edosupport.hcm@msc.com
Email contact per agency:
MSC Vungtau/ Hochiminh/ Danang/ Qui Nhon: VN339-MSCVNSGNIMPDOCDEPT@msc.com
MSC Haiphong: vn339-import.haiphong@msc.com
Late Payment Charge
Vietnam Late Cancellation Penalty Charge
Terminals and Ports: CY, VGM, SI Cut-off
Position of Container Sealing
Please find our information at link: Position of Container Sealing
NOTE:
These are MSC recommendations only.
The shipper is always fully responsible for the way the container is sealed, and MSC cannot be held liable for any consequence of wrong seal use.
Đây chỉ là các khuyến nghị từ MSC.
Chủ hàng luôn chịu trách nhiệm đầy đủ về cách niêm phong chì container và MSC không chịu trách nhiệm cho bất kỳ hậu quả nào do việc niêm phong chì sai.
IMO Restriction Information Vietnam
Seal Policy
Free Time Definitions for Service Contracts
Please find our information at link:
Customer Advisory - Proposed amendments to free time definition for service contracts