MSC Isabella (built 2019) 23 656 TEU MSC Isabella (built 2019) 23 656 TEU

Panama

Schedules

Connecting Panama to the world

MSC has been helping customers to ship cargo to and from Panama since 2009. Today, we are pleased to serve our customers with more than 30 weekly services calling all terminals in the country that connect with over 200 global routes.

 

  • Awards for Panama 

Green Connection Award granted by the Panama Canal Authority after the passage of MSC Virgo.   

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LOCAL OFFICES INFORMATION

Detention, Demurrage and Storage charges in Panama

What is detention?
Detention is the charge applicable in exports, after the free time expires, for the use of the carrier’s container by the shipper. This charge can also apply while the container is undergoing customs inspections, or while the cargo inside the container waiting for departure vessel (based on proforma date), these are calendar days and include holidays.    

What is demurrage?
Demurrage is the charge applicable in imports, after the free time expires, inside or outside the terminal, these are calendar days and include holidays. 
 
In case of a demurrage dispute, email PA595-collections@msc.com (email subject: Dispute + Invoice Number), describing the reasons for your dispute. 
 
What are storage charges?
A storage charge is applicable, after the free time expires, for containers left inside the terminal  and handled by PSA Rodman. This charge is invoiced directly by MSC.
 
Paying detention and demurrage charges
All payments must be done directly to our bank account via` wire transfer or certified check. Once completed, please make sure to upload payment confirmation to our online platform: 2vision.mscpanamacounter.com

SOLAS VGM information

SOLAS VGM: a new regulation for a safer supply chain

What is VGM?
Verified Gross Mass or VGM refers to the exact, verified weight of a packed container. For safety reasons, vessel operators can only load a container if its weight has been verified.
 
What do I need to include in my VGM instructions?
You must include the following on all VGM instructions: 

  • Booking or Bill of Lading (BL) number
  • Container number
  • VGM + weight measurement unit (lbs. or kgs.)
  • Responsible Party Name
  • Digital signature of the authorized signatory in all CAPITAL LETTERS.

How can I submit my VGM instructions?

Guidelines for submitting your VGM instructions

  • MSC prefers to receive a Shipper-Verified Gross Mass (VGM) before cargo is delivered. This helps to avoid any unexpected weighing charges being levied against the cargo at the Panama Port of Loading, which will be billed to the Shipper of Record.
  • Any Shipper of Record-signed VGM will override any VGM derived at or by the terminal.
Questions about VGM?
PA595-documentation@msc.com

myMSC and 2Vision

MyMSC is our customer portal offering complete online management of your cargo. It is used in almost all MSC agencies and allows to: 
  • Place bookings
  • Manage bookings at a glance through the dashboard
  • Create and submit shipping instructions
  • Submit VGMs (Verified Gross Mass) for all your shipments
  • Track the status of your container related to key events during the voyage
  • Check vessel schedules
  • View MSC shipments made via third-party platforms (INTTRA, GT Nexus, CargoSmart)

2Vision is a local platform that allow customers to manage their shipments from an online platform without the need of moving to our offices.

This solution allows customers to: 

  • Request delivery orders
  • Request empty pick-up authorizations
  • Process payments
  • Check balances

These are the only two platforms accepted by MSC Panama to manage your shipment. 

Questions about online solutions?
Email our customer service team: PA595-documentation@msc.com