Connecting Mayotte to the world

MSC has been helping customers to ship cargo to and from France since 1993. Today, with more than 20 services connecting to over 230 global routes, MSC FRANCE moves more than 800,000 TEU of cargo per year. 

Contact our  team to request a quote, book or find out more about our local services


Detention, demurrage, Per Diem and storage charges

What is Demurrage & Detention? 
Demurrage & Detention is the charge applicable, after the free time expires, for the use of the carrier’s full container. 

At Import 
The period of freetime starts as of the day of discharge from the vessel at terminal and ends the day of the empty container drop off. 

At Export  
The period of freetime starts as of the day of empty container release and ends the day of the commercial proforma date – ETA (Estimated Time of Arrival) communicated during your booking – of selected vessel. If the loading vessel changes upon customer’s request, the application the application period begins when the empty equipment is picked-up and stops the day of loading on board vessel. 

SOLAS VGM information

What is VGM?

Verified Gross Mass or VGM refers to the exact, verified weight of a packed container. For safety reasons, vessel operators can only load a container if its weight has been verified.


Government approval status

  • The French government has published since May 28th 2016 a decree with tolerance 5% inaccuracy allowed on two methods.


What to include in your VGM instructions

The following items are mandatory and must be in all VGM instructions :

  • Booking number or B/L number

  • The container number

  • The VGM in kg

  • The name of the responsible person in capital

  • letters, as electronic equivalent of the signature


How to submit your VGM instructions


  • EDI (via INTTRA, GT NEXUS, Cargo Smart and any other)

  • Shipping instructions signed

  • Fax, email


Deadlines for sending your VGM instructions

  • VGM must be known to the ship-agent, at least 24 hours before physical closing of the vessel.

  • The VGM cut-off date will be mentioned on the booking confirmation. If the VGM is received later, the container will not be planned / loaded on the vessel.


Admin Fees and costs

  • If the VGM has to be handled manually by the local agent, a local fee of 100€ per container will be applied. This also applies for VGM info added in the electronic booking.

  • If the VGM is not received before VGM closing time, container will be put on hold and all related costs like demurrage, storage, moves, plugging… will be for the account of the shipper.

  • If the VGM declaration is wrong after loading on board, a penalty will occured of 500€ per container, extracost and collateral expenses will be invoiced.


Contact information

Tel: + (33)

LOI (Letter of indemnity) for lost or destroyed OBLs (Original Bills of Lading)

What is an LOI?

An LOI (Letter of Indeminity) is required when an original Bill of Lading is lost or destroyed. It can be completed by shipper at the Port of Loading, or by the consignee at the Port of Discharge.

The LOI requires 200% of the commercial value of the cargo plus Ocean Freight to be guaranteed either through bank or MSC’s Insurance company.

MSC’s global LOI requirements are set out by our Geneva headquarters. The LOI must be completed as per these instructions in order for a duplicate Bill of Lading to be issued.

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Last update: 2024-06-15T20:39:00