What is demurrage?
Demurrage is the charge applicable for the excessive use of container equipment after the free time expires, at the terminal at Port of Discharge and Place of Delivery.
In case of a demurrage dispute, email KAZemail@example.com ( subject: Dispute + Invoice Number), describing the reasons for your dispute.
What are storage charges?
Storage charge is applicable for the use of the land after the free time expires, for containers left at Port of Discharge and Place of Delivery (destination railway station).
Demurrage and storage: payment policy
Please note that the shipment will be released ONLY after funds clear. The agency does not accept payment order copies or written guarantees to release shipments from Demurrage and/or Storage hold.
Questions about demurrage or storage charges?
Contact Central Asia team.
What is VGM?
Verified Gross Mass or VGM refers to the exact, verified weight of a packed container. For safety reasons, vessel operators can only load a container if its weight has been verified.
What do I need to include in my VGM instructions?
The following items are mandatory and must be on all VGM
Booking or Bill of Lading number
VGM + unit
Authorized person’s signatory (submitter of the VGM who may be authorized to act on behalf of shippers)
Responsible party Name and address
Weighing method used (1 or 2)
Unique number of VGM certificate and date of issue
How can I submit my VGM instructions?
EDI (via INTTRA; GT NEXUS; Cargo Smart)
It is compulsory to submit a scanned copy of VGM certificate by e-mail
Guidelines for submitting your VGM instructions
VGM submission should be done according to Port of Loading requirements on VGM. Port of Loading may vary depending on the shipment routing.
All VGM must be submitted electronically or transmitted to MSC prior loading, failing which containers will not be planned on the
scheduled vessel. All costs, consequences shall be on Shipper's account for any delay in submitting VGM, non-submission of VGM
and/or for any noncompliance to VGM statutory guidelines.
Specific cutoff date and hour for the VGM, will be mentioned on booking stage and vessel schedules provided by the local agency.
Cutoff times may vary according to each Marine terminal’s capacity and regulation.
Questions about VGM?
Contact Export Customer Service team.
At MSC, we believe that global success depends on local solutions and local expertise. Discover our complete range of services to support customers shipping to or from Central Asia.
On-carriage of containers from Ports of Discharge Riga (Latvia), Vladivostok, , Novorossiysk, Saint Petersburg, Kaliningrad (Russia), Qingdao (China), Batumi, Poti (Georgia) and Mersin (Turkey).
Pre-carriage of containers to Port of Loading Riga (Latvia), Vladivostok, , Novorossiysk, Saint Petersburg, Kaliningrad (Russia), Qingdao (China), Batumi, Poti (Georgia) and Mersin (Turkey).
Pick up solutions within the territory of Central Asia.
Door delivery solutions within the territory of Central Asia.
List of goods, the export and (or) import of which are subject to licensing:
Ozone-depleting substances and products containing ozone-depleting
Plant protection products (pesticides
Collections and collectibles in mineralogy and paleontology, bones of fossil
Wild live animals, individual wild plants and wild medicinal raw
Samples of wild live animals and (or) wild plants for scientific
Species of wild fauna and flora subject to the Convention on International Trade in Endangered Species of Wild Fauna and
Rare and endangered species of wild living animals and wild plants included in the red books of the member states of the Eurasian Economic
Precious stones (diamonds
Precious stones (except diamonds), rough or worked, natural pearls, unique amber formations, diamond chips and powder, cut diamonds, but not set or loose, non-industrial (brilliants), industrial diamonds, except for rough or simply sawn, split or roughed processing, products made of precious stones and natural
Precious metals and commodities containing precious
Ores, non-ferrous metal concentrates containing precious metals, semi-products of non-ferrous metal production containing precious
Precious metals in the form of products and products,
Types of mineral raw
Narcotic drugs, psychotropic substances and their
Poisonous substances that are not precursors of narcotic drugs and psychotropic
Radio-electronic means and high-frequency devices for civilian purposes, including those built-in or included in other
Special technical means designed to secretly obtain
Cultural values, documents of national archival funds, originals of archival
Weapons of cultural value and not classified as antique
Human organs and tissues, blood and its components, samples of human biological
Civilian and service weapons, their main (component) parts and cartridges for
Information about the subsoil by regions and deposits of fuel and energy and mineral raw
Certain types of goods moved within the framework of tariff
Certain types of goods for which automatic licensing has been
Certain types of goods in respect of which the central state bodies have decided to introduce a permitting
Last update: 2022-07-05T07:02:00