Based in our Liverpool office, Neil Murphy has been working for MSC more than a decade. In this interview, Neil sets out what he does in his role as Customer Development Manager and what MSC can offer customers in the important North West region.
1. How long have you been working for MSC and what do you do in your current role?
I’ve been working at MSC for around 11 years now. I have always worked in customer development roles and my current position focuses on developing and managing our relationships with customers as regards both import and export business into the North West of the UK. The role involves working closely with colleagues in both the Ipswich and Liverpool offices in order to identify solutions that we can offer to meet our customers’ needs.
2. What does MSC offer customers in the North West?
Having an office in the Port of Liverpool building is really useful for customers in the North West as it gives a local focal point, whether that’s for dropping bills off or arranging face-to-face meetings.
Service-wise we are able to offer a comprehensive network of global services via the Port of Liverpool involving numerous trade lanes within both the short sea and deep sea markets.
Importantly for customers in the North West, due to the range of services into the Port of Liverpool, we are bringing their import cargo closer to its final destination. In doing so, this reduces road miles and offers substantial benefits in terms of sustainability. Our strong intermodal offering means they can also benefit from door-to-door transport via one carrier, simplifying their supply chain.
3. How does MSC’s range of services help customers throughout the North West connect with the world?
The Port of Liverpool has always been an important focus for MSC and we are pleased to offer a range of global connections for our customers in the North West and wider UK to all global markets.
This includes connections via the Montreal Express service, the Baltic Express or the Turkey-Canada service which can offer connections to and from the Far East as well as all over the world – with this service providing a reliable ‘mother vessel to mother vessel’ service to and from the Far East via the Port of Liverpool.
4. What do you most enjoy about working with MSC?
It may sound cheesy but it’s true: the people. We really are a great team and I can genuinely say everyone gets on.
5. What is your favourite experience/memory from your time at MSC to date?
My personal highlight has to be when the current Liverpool office opened, around 8 or 9 years ago now. We already had an office in Liverpool but moving into the iconic Port of Liverpool building felt like a very special moment in MSC’s history. The opening event was a great day and it was brilliant to see so many of our customers in attendance as well.
6. If you could describe MSC in one word, what would it be?
Again, it’s all about the people – our strong relationships are so important to how we do business, both in terms of how we work as a team and how we support our customers.