Program AramaTeklif Alma

Ukraine

Connecting Ukraine to the world

MSC has been helping customers to ship cargo to and from the Ukraine since 2007. Today, with feeder services connecting to over 230 global routes, MSC Ukraine moves around 150,000 TEU per year. 

Contact our  team to request a quote, book or find out more about our local services

Who is who

If you have any question, you know the question context but you don’t know where to search the answer, please kindly use this simple matrix to address your question:

Name
Functions
E-mail
Phone
Commercial operations
Commercial department
Import/Export ocean and inland freight rates quotations
+380487847272 (ext. 102/103/105/106/107/109)
Export customer care division
Booking creation and follow up
+380487847272 (ext. 154/158/110/139)
Intermodal department
Inland truck & rail deliveries
+380487847272 (ext. 116/115/166/168)
Payment control
FINANCE AND PAYMENT CONTACT
Payment confirmation (MSC Ukraine)
+380 48 784 7272 (ext. 128 / 114)
FINANCE AND PAYMENT CONTACT
Payment confirmation (MSC SA (Geneva))
+380 48 784 7272 (ext. 115 / 120)
FINANCE AND PAYMENT CONTACT
Customer statements of accounts, acts of acceptance, VAT invoices
+380 48 784 7272 (ext. 114)
Documentation
Import Customer Service
Import related queries / documentation and import cargo release
+380 48 784 7272 (ext. 130/138/144)
Export Documentation
Export related queries / documentation, VGM
+380 48 784 7272 (ext. 124/142/157)
Administrative
Contract administration
Preparation of contracts for agent’s services
+380 48 784 7272 (ext. 137)
Claim handling
Unclaimed & abandoned cargo department
Handling of Import/Export UAC cases
+30487847272 (ext. 127)
Claims department
Handling of cargo/non-cargo claims
+30487847272 (ext. 127)
Equipment control
Logistics department
Empty Release, Re-Linking Between Bookings, Insurance, Export Reefer Plug In, Seals, Drop-Off
+380487847272 (ext. 121/132/141)
Maintenance & Repair Coordinator
Condition & Repair, Damaged, Road Accident, Drv Cost
+380487847272 (ext. 108)

Forbidden Goods

WHICH GOODS ARE FORBIDDEN FOR IMPORT/EXPORT TO/FROM UKRAINE?

  

List of restricted/limited commodities for import/export to/from Ukraine according to official Ukrainian Customs portal

 

List of banned commodities for import from Russian Federation according to official portal

Bookings handling

Export bookings

Export booking acceptance procedure:

Please ensure you have minimum scope of information in respect of future shipment

  • Port of loading

  • Port of discharge

  • Container type

  • Container quantity

  • Commodity description

  • Commodity HS code

  • In case of IMO cargo – please attach MSDS

  • Shipper full details (mandatory for every booking)

  • Consignee details 

  • Notify Party details 

  • Payment details for origin charges, freight charges, destination charges

 

PRE-CARRIAGE (payment details)
Origin charges Payer (prepaid Marfin, USD: prepaid Marfin, UAH; elsewhere Geneva, USD or EUR; collect)
Freight Payer (prepaid Marfin, USD: prepaid Marfin, UAH; elsewhere Geneva, USD or EUR; collect)
Destination Charges Payer (prepaid Marfin, USD: prepaid Marfin, UAH; elsewhere Geneva, USD or EUR; collect)
Payer
Payer
Payer
Payer
Payment Terms
Payment Terms
Payment Terms
Payment Terms

 

Step 1. Please make sure you have active myMSC registration account that has been created from valid email, and you have access to mailbox. 

Step 2. Please make sure you have valid rate offer from sales manager and you have required information such as freight rate, origin charges, destination charges (if needed), free time at Port of Discharge, transit time, etc. 

Step 3. Please create booking on myMSC and you will receive e-booking number such as EBKG0XXXXX 

Step 4. Please send quotation received from sales manager to e-mail ua539-exp.custcare@msc.com with e-booking number in e-mail subject. 

Step 5. Please make sure to receive PDF booking confirmation from Export Customer Care division. Otherwise booking is considered as not-paced. 

Step 6. Please apply to ua539-logistic@msc.com for empty equipment (containers) and DO NOT change subject or delete people from recipients  

 

FAQ:

What are applicable deadlines?

Please find the applicable deadlines for export activities by the following link:

Notice to clients EXPORT BOOKING to USA.pdf

 

Where can I find vessel schedule?

Please use official MSC website: https://www.msc.com/arrivals-departures

Follow us in Telegram: https://t.me/mscuainfodesk or scan this QR code:

 

How to properly read schedule provided through telegram? 

1.  Vessel name and voyage number - Voyage can be different for export/import voyages
2. ETA - Estimated Time of Arrival. ATA - Actual Time of Arrival
3. ETB - Estimated Time of Berthing . Normally ETA = ETA+1 hour for Odessa; ETA+1 hour for Chornomorsk. ATB - Actual Time of Berthing 
4. SI - Shipping Instructions Deadline, 48 hours before ETB at working time only
5. VGM – Verified Gross Mass submission Deadline, 24 hours before ETB at working time only
6. Cut off - Cut off Deadline, 24 hours before ETB at any time
7. SI и VGM deadlines for Chornomorsk are the same as for Odessa. Because Odessa is first port of call
8. Corrections, if any, are shown by red colour (foreground colour red) 
9. If vessel alongside, the row marked by green colour (background colour green) 
10. If vessel is on the anchor, the row marked by blue (background colour blue) 

How to increase/decrease container quantity in booking?

Please send request for correct container quantity in booking to ua539-exp.custcare@msc.com and DO NOT change subject or delete people from recipients.

 

How to split booking?

If containers have already been released and container numbers are already linked to the booking,

Please send request to ua539-exp.custcare@msc.com with correct container numbers, correct vessel, port of discharge.

If you want to load containers on the same vessel and port of discharge, but in different BLs, there is no need to split booking, in this case just create two SI (shipping instructions) for the same booking number 

 

How to check vessel for my booking?

First, please login into your cabinet on myMSC and push the print button on your booking to print booking summary.

If you still have questions, please ask ua539-exp.custcare@msc.com for assistance.

 

What is a maximum container quantity for one booking? 

We can create booking containing not more than 20 units.

 

What do I need to know if my booking contains liquid cargo in Flexi Tanks?

If booking contains liquid cargo in Flexi Tanks, respective LOI (Letter of Indemnity) is required to be passed to MSC:

  1. Download LOI template here.

  1. LOI must filled by the Shipper as per BL.

  1. LOI has to be sent by e-mail with the following subject “Flexi LOI Booking number : …“ to following recipients:

 

UA539-exp.custcare@msc.com and UKR-documentation@msc.com

Shipper must print LOI on the corporate blank and sign it. Then, the hard copy of the LOI must be handed over to MSC Odessa office (Export Documentation Division) prior SI deadlines.

 

Are there any additional requirements for export IMO cargo?

Please sent the below mentioned documents within below deadline by e-mail:

UA539-exp.custcare@msc.com  and UKR-documentation@msc.com otherwise, we won`t be able to handle your IMO shipment duly and it can be postponed on next available vessel: 

  1. DC Acceptance request.doc fully filled in with addresses, phones, faxes & contact persons with SI deadline.

  1. scanned copy of dangerous goods declaration (all pages of English version in one .pdf file only) before SI submission deadline. Original of dangerous goods declaration and insurance certificate are to be handed over to MSC Ukraine Odessa office attention of Head of Operations Department.

  1.  MSDS scanned copy (all pages of English version in one file only) before SI submission deadline;  

  1. Scanned copy of IMO labels letter.doc to be sent before SI submission deadline. Original letter is to be handed over to Export documentation Team within VGM deadline.

 

Following documents must be presented before SI submission deadline (if applied), original documents is to be handed over to Export documentation Team within VGM deadline: 

- Weathering certificates for the UN Numbers: UN1395, UN1398, UN1408, UN1405;

- Fishmeal: UN2216 

- Tank Test Certificates for all Tank containers 

- Specific authority reports (packaging instructions, exemption reports and certificates, etc.)

 

Import bookings

Import booking acceptance procedure:

Step 1. Please ensure you have minimum scope of information in respect of future shipmen

Required information
Customers’ value
Port of loading
 
Port of discharge
 
Container type
 
Container quantity
 
Commodity description
 
Commodity HS code
 
Shipper details (tel & e-mail)
 
Consignee details
 
Notify party details
 
Payment details for destination charges, freight charges and payment mode (elsewhere GVA, collect)
 

 

Step 2. Customer must send the above mentioned information to ua539-exp.custcare@msc.com accompanied with quotation provided by MSC Ukraine sales manager.

UAC: Unattended cargo & claims handling

STORAGE

Terminal storage charges are not under MSC control and to be paid directly by customer to port

 

BILL OF LADING CLAUSES

Reference to MSC Bill of Lading and Ukraine standard Terms & Conditions https://www.msc.com/ukr/contract-of-carriage

 

CUSTOMS STORAGE, FINES & FREE PERIOD

According to customs legislation the free period for storage of import cargo under customs control is 90 days after discharge date. This term can be prolonged to 120 days.

After units blocked by customs the cargo is to be placed on customs bonded warehouse and consignee must pay fine in amount 8500 UAH

After 191 days of import cargo is under customs control at customs area the customs apply storage rate in amount 0.5 EUR for m3 per day

 

UNCLAIMED & ABANDONED CARGO

Important points to know:

Definition of Merchant per clause 1. MSC Bill of Lading:

“Merchant: includes the Shipper, Consignee, holder of this Bill of Lading, the receiver of the Goods and any Person owning, entitled to or claiming the possession of the Goods or of this Bill of Lading or anyone acting on behalf of this Person”

Clause 2 Of MSC Bill of Lading 

“CONTRACTING PARTIES AND WARRANTY

The contract evidenced by this Bill of Lading is between the Carrier and the Merchant. Every Person defined as "Merchant" is jointly and severally liable towards the Carrier for all the various undertakings, responsibilities, and liabilities of the Merchant under or in connection with this Bill of Lading and to pay the Freight due under it without deduction or set-off. The Merchant warrants that in agreeing to the terms and conditions in this Bill of Lading, he is the owner of the Goods, or he does so with the authority of the owner of the Goods or of the Person entitled to the possession of the Goods or of this Bill of Lading.”

Clause 20 Of MSC Bill of Lading 

“20.1 Any mention in this Bill of Lading of parties to be notified of the arrival of the Goods is solely for information of the Carrier. Failure to give such notification shall not subject the Carrier to any liability nor relieve the Merchant of any obligation hereunder.
20.2 The Merchant shall take delivery of the Goods within the time provided for in the Carrier's applicable Tariff or as otherwise agreed. If the Merchant fails to do so, the Carrier may without notice unpack the Goods if packed in Containers and/or store the Goods ashore, afloat, in the open or under cover at the sole risk of the Merchant. Such storage shall constitute due delivery hereunder, and thereupon all liability whatsoever of the Carrier in respect of the Goods, including for misdelivery or non-delivery, shall cease and the costs of such storage shall forthwith upon demand be paid by the Merchant to the Carrier.
20.3 If the Goods are unclaimed within a reasonable time or whenever in the Carrier's opinion the Goods are likely to deteriorate, decay or become worthless, or incur charges whether for storage or otherwise in excess of their value, the Carrier may at its discretion and without prejudice to any other rights which it may have against the Merchant, without notice and without any responsibility attaching to it, sell, abandon or otherwise dispose of the Goods at the sole risk and expense of the Merchant and apply any proceeds of sale in reduction of the sums due to the Carrier from the Merchant under or in connection with this Bill of Lading.
20.4 Refusal by the Merchant to take delivery of the Goods in accordance with the terms of this clause and/or to mitigate any loss or damage thereto shall constitute an absolute waiver and abandonment by the Merchant to the Carrier of any claim whatsoever relating to the Goods or the carriage thereof. The Carrier shall be entitled to an indemnity from the Merchant for all costs whatsoever incurred, including legal costs, for the cleaning and disposal of Goods refused and/or abandoned by the Merchant.”

 

WHAT SHOULD I DO TO RE-EXPORT CARGO FROM UKRAINE?

To re-export cargo from Ukraine, following should be done:

1. Full set of original Bill of Lading must be returned to MSC office

2. Consignee’s Letter of Abandonment

3. Written letter from shipper instructing MSC to export cargo to new Port of Discharge, and stipulating that they will settle all extra charges (free form)

4. Written letter from new Consignee at new Port of Discharge confirming to take delivery of cargo and to pay any outstanding charges from discharge date up to release of cargo (free form)

5. Confirmation from new Port of Discharge stating that the import of goods is accepted

6. All outstanding charges must be paid prior re-exportation (including freight)

7. Security deposit (refundable once unit is empty at new Port of Discharge)

 

Import charges that should be paid prior re-exportation:

1. demurrage - up to date of cargo loading

2. Terminal Handling Charge – as per local tariffs to be advised by the MSC local agent

 

Export charges that should be paid prior re-exportation:

1. Freight to new destination

2. Terminal Handling Charge – as per local tariffs to be advised by the MSC local agent 

3. BL issue – as per local tariffs to be advised by the MSC local agent 

4. Storage - up to date of cargo loading (*in case re-export customs formalities arranged by MSC Ukraine) 

5. customs' formalities - USD 750 / per container (*in case re-export customs formalities arranged by MSC Ukraine) 

*(in case re-export formalities arranged by MSC Ukraine) – to start the procedure of cargo re-exportation and pass port and custom formalities the following docs have to be applied (by e-mail):

1. Packing list

2. Invoice

3.Certificates for cargo (origin, quality, veterinary, phyto-sanitary)

4. The letter from the shipper with request to send cargo to Port of Loading 

5. The letter abandonment of the cargo of the direct consignee per Bill of Lading.

6. Letter from new consignee with confirmation of acceptance of this cargo 

Port and customs documentary performing of re-exportation procedure usually takes 10-20 days

 

CLAIMS PROCEDURE

WHAT DO I NEED TO KNOW ABOUT NOTICE OF CLAIMS, TIME BAR AND JURISDICTION?

Clause 10 Of MSC Bill of Lading 

“10.1 Notice - of loss or damage to Goods shall be given in writing to the Carrier or its agent at the Port of Discharge before or at the time of delivery. If the loss or damage is not apparent before or at the time of delivery, notice must be given within three (3) days of delivery to the Merchant or its agent. Claims shall be submitted in writing addressed by the Merchant to the Carrier's agent at the Port of Discharge.

10.2 Time bar - In any event, the Carrier shall be discharged from all liability if suit is not commenced within one (1) year after delivery of the Goods or the date that the Goods should have been delivered for claims related to loss or damage during the Port-to-Port carriage, and for claims related to loss or damage during Inland Transport the shorter of nine (9) months or any time limit provided for by any applicable international convention, national law, regulation or contract by virtue of clauses 5.2.2 (a) or (b).

10.3 Jurisdiction - It is hereby specifically agreed that any suit by the Merchant, and save as additionally provided below any suit by the Carrier, shall be filed exclusively in the High Court of London and English Law shall exclusively apply, unless the carriage contracted for hereunder was to or from the United States of America, in which case suit shall be filed exclusively in the United States District Court, for the Southern District of New York and U.S. law shall exclusively apply.

The Merchant agrees that it shall not institute suit in any other court and agrees to be responsible for the reasonable legal expenses and costs of the Carrier in removing a suit filed in another forum. The Merchant waives any objection to the personal jurisdiction over the Merchant of the above agreed fora.

In the case of any dispute relating to Freight or other sums due from the Merchant to the Carrier, the Carrier may, at its sole option, bring suit against the Merchant in the fora agreed above, or in the countries of the Port of Loading, Port of Discharge, Place of Delivery or in any jurisdiction where the Merchant has a place of business”

 

WHICH DOCUMENTS NORMALLY REQUIRED TO CONSIDER THE MERIT OF ANY CLAIM IF I WISH TO PLACE A CLAIM AGAINST MSC?

  • copy of the Bill of Lading or Sea waybill or Letter of Indemnity for delivery without Bill of Lading

  • If the Bill of Lading is a "to order" or "to order of X" one, in addition a copy of the reverse side of the Original Bill of Lading presented at Port of Discharge for delivery of cargo, clearly showing the endorsements, together with a copy of the delivery order

  • formal statement of claim, mentioning the amount claimed and its breakdown (in English, can be issued only by party entitled per Bill of Lading

  • commercial invoice ‐packing list‐claimant's survey report with photos if any

  • if claimant is an insurance company, duly signed subrogation letter

  • if claimant is a recovery agent, letter of authority authorizing them to pursue recovery of the claim, negotiate settlement, receive settlement monies, and sign the receipt and claim release form (+ subrogation if the recovery agent is working for an insurance company)

  • destruction certificate (for cargo damaged beyond use) and/or proof of salvage proceeds (if damaged cargo has been sold at a reduced price) ‐evidence that the loss has been properly mitigated (e.g., proof that salvaged goods have been sold to the highest bidder)

  • load port evidence to prove that the cargo was shipped in good order and condition which includes pre-shipment surveys, records of age and grade, cutting records, quality control records, records relating to identification and control of disease, cooling records, and packing records.

 

 

FOR BETTER INVESTIGATION OF THE CASE PLEASE KINDLY PROVIDE US WITH BELOW PRE-SHIPMENT DOCUMENTS:

  • the age and grade of the cargo;

  • post-harvest handling;

  • treatment and packaging;

  • the time between cutting and cooling;

  • pre-shipment surveys;

  • cutting records;

  • quality control records;

  • records relating to identification and control of disease;

  • cooling records and packing records.

 

 

LEGAL ADMINISTRATIVE FEE (LAF)

MSC shall charge the Merchant a Legal Administration Fee (LAF) covering the extra coordination / organization work and subsequent follow-up necessitated by any situation of damage or risk of damage to the cargo, container, crew and/or vessel caused or generated by the Merchant’s negligence, fault or misconduct. This fee will be charged in addition to the costs actually as the result of the situation itself and its remedy. Its amounts will be of:

FOR COSTS UP TO 500 USD: 40 USD PER CONTAINER

FOR COSTS BETWEEN 500 AND 1000 USD: 80 USD PER CONTAINER

FOR COSTS BETWEEN 1000 AND 2000 USD: 140 USD PER CONTAINER

FOR COSTS OVER 2000 USD: 200 USD PER CONTAINER

The Carrier and its Agent are authorised to charge the Legal Administration Fee in any other legal currency locally.

NOTA BENE:

The basis for our invoicing being the number of containers involved in the incident /casualty, not the number of containers listed on the Bill(s) of Lading.

The extra handling costs to be taken into account for the determination of the LAF being the final amount charged to MSC/MSC agents, including all taxes and charges.

Export/import documentation

How can I submit manual Shipping Instructions?

  1. Download and fill form “FORM_BL instruction manual

  1. Send and attach filled form to email: UKR-documentation@msc.com

  1. Indicate e-mail subject: “Manual SI Booking number: (insert here your booking number)

  1. Please note, Manual SI Fee will be charged in case of manual SI submission.

 

What do I need to know if my booking contains liquid cargo in Flexi Tanks?

If booking contains liquid cargo in Flexi Tanks, respective LOI is required to be passed to MSC:

  1. Download LOI template here.

  1. LOI must filled by the Shipper as per BL.

  1. LOI has to be sent by e-mail with the following subject “Flexi LOI Booking number : …“ to following recipients: UA539-exp.custcare@msc.comand UKR-documentation@msc.com

  1. Shipper must print LOI on the corporate blank and sign it. Then, the hard copy of the LOI must be handed over to MSC Odessa office (Export Documentation Division) prior SI deadlines.

  2.  

Are there any additional requirements for export IMO cargo?

Please sent the below mentioned documents within below deadline by e-mail:

UA539-exp.custcare@msc.com  and UKR-documentation@msc.com otherwise, we won`t be able to handle your IMO shipment duly and it can be postponed on next available vessel: 

  1. DC Acceptance request.doc fully filled in with addresses, phones, faxes & contact persons with SI deadline.

  1. scanned copy of dangerous goods declaration (all pages of English version in one .pdf file only) before SI submission deadline. Original of dangerous goods declaration and insurance certificate are to be handed over to MSC Ukraine Odessa office attention of Head of Operations Department.

  1.  MSDS scanned copy (all pages of English version in one file only) before SI submission deadline.  

  1. Scanned copy of IMO labels letter.doc to be sent before SI submission deadline. Original letter is to be handed over to Export documentation Team within VGM deadline.

 

Following documents must be presented before SI submission deadline (if applied), original documents is to be handed over to Export documentation Team within VGM deadline: 

- Weathering certificates for the UN Numbers: UN1395, UN1398, UN1408, UN1405;

- Fishmeal: UN2216 

- Tank Test Certificates for all Tank containers 

- Specific authority reports (packaging instructions, exemption reports and certificates, etc.);

 

What should I do in case of unendorsed B/L?

In the case of unendorsed B/L with consignee “TO ORDER”, Shipper must fill in and sign the LOI (Letter of Indemnity) available to download here: LOI unendorsed BL.docx

Scanned LOI should be sent to e-mail: UKR-documentation@msc.com

Original LOI must be handed over to MSC agency prior to delivery order is issued.

Intermodal

General information: Import/Export intermodal activity

 

I am expecting a container with important cargo to be delivered to my warehouse, whom should i contact and what documents should i provide to arrange the inland delivery?

Please send the scan copies of the cargo documents by e-mail to: 

UA539-intermodal@msc.com (the subject of the letter MUST contain the bill of lading number). Then please send the original copies to our office: MSC Ukraine Intermodal Department. 5, Lidersivsky Boulevard, 234 - 237 office, 65014 Odessa, Ukraine. 

 

The list of the required documents:

 1) 3 copies of Original Bill of Landing (in case of Telex Release or Sea Waybill issue, please provide the LOI Letter of Acknowledgment original copy)

2) Invoice (original copy)

3) Packing list

4) Customs clearance declaration (in any form it was issued; please provide it 3-5 days before cargo arriving to POD)

5) Letter of Authority with an indication of container and bill of lading numbers or General Letter of Authority without any indications of container and bill of lading numbers valid until the end of the current year (original copy).

 

Letter of guarantee (original copy)

* Required for the cargo that requires additional documentary control. Depending on the cargo type, Letter of guarantee might be necessary to issue the certificate of origin / quality / phytosanitary / veterinary or other documents required by customs.

 

Whom should i contact to arrange the inland transportation of import / export MSC shipping line cargo?

Please contact:

 

Who is responsible for the customs clearance in case MSC is providing an inland delivery?

The consignee / shipper is responsible for the customs clearance of import / export cargo.

 

What customs code should i indicate in the customs declaration?

Port of Odessa: ВМО-3 UA500040

Sea Port of Chornomorsk: ВМО-4 – UA500110

 

How much free time do i have for customs clearance and container unload / stuffing?

48 hours

 

What stamp should i certify the CMR for certification of delivery with, if the container unload takes place at a rented warehouse?

You should use the consignee`s official stamp.

 

Do the tariffs for the container demurrage/detention change when using MSC inland delivery services? 

NO, tariffs are calculated on the general terms of the MSC line.

 

Do the tariffs for the container terminal storage change when using MSC inland delivery services? 

NO, tariffs are calculated on the general conditions of the container terminals.

Exception – please see Block 2 Block train.

 

Block-train intermodal activity

 

I want the cargo to be delivered by the block train, how can i get the rate and what should I start with?

You can find the current tariffs in the tariffs brochure. 

Please send a request on email to place a booking 

UA539-intermodal@msc.com

UA002-intermodal.dpt@medlog.com

The request email must contain an ONP delivery order and the booking/bill of landing number in the email subject.

 

Can i use the block train delivery service if there are no railway tracks in our warehouse? What is last / first mile?

Yes, you can. In this case, we offer the service of last / first mile delivery – the container will be delivered by truck for a short distance from / to the rail ramp to be further transported by a block train.

 

If using the block train+last/first mile delivery service, will i be charged additionally for the returning of an empty container from to the container depo after unloading? 

NO, the tariff includes the empty container return. 

 

Are there any special requirements for customs declaration registrations in case the cargo is delivered by the block train?

Yes, for detailed information please contact:

UA539-intermodal@msc.com

UA002-intermodal.dpt@medlog.com

 

Can i arrange the custom clearance somewhere but the sea port and rail ramp when using the block train delivery service? 

Normally, you can, in this case, a declaration of a transport mode change should be issued, which costs around 60 usd per cont, incl. VAT.

For more information, please contact:

UA539-intermodal@msc.com

UA002-intermodal.dpt@medlog.com

 

When does the import demurrge stop when using the block train delivery service?

From the moment the empty container is returned to the rail depo.

 

Do the tariffs for the container terminal storage change when using the block train delivery service? 

Yes. Container terminal provides 7 days of free storage for dry containers with non-IMO cargo.

 

Can I use the block train services for the other shipping line`s containers delivery ?

Yes, you can.

For more information, please contact:

UA539-intermodal@msc.com

UA002-intermodal.dpt@medlog.com

Equipment control

WHOM SHOULD I CONTACT TO PICK UP EMPTY CONTAINERS UNDER EXPORT BOOKINGS?

Please contact: UA539-logistic@msc.com

 

IN WHAT CASE INSURANCE SHOULD BE PROVIDED TO PICK UP EMPTY CONTAINER UNDER EXPORT BOOKINGS?

Insurance should be provided to pick up reefers (20ft/40ft). Reefer container cannot be released without insurance.

For other container types insurance is optional.

 

WHICH INSURANCE COMPANY IS APPROVED BY MSC?

Please reach MSC Ukraine Logistic Department to get an entire list of approved insurers. 

 

WHAT CHARGES CAN BE APPLIED WHILE TAKING EMPTY EQUIPMENT UNDER EXPORT BOOKING?

- LIFT ON

- DROP OFF CHARGE

- CHANGE OF STATUS FEE FOR BACKLOADINGS

 

HOW RELINKING SHOULD BE DONE?  WHEN IS RELINKING FEE APPLIED?

Before SI is submitted, correct linking of containers in booking should be checked on MSC website

If there is any mismatch you should send relink request to UA Logistics Dept

RELINKING FEE is applied per each requested relinking of containers in the booking

 

WHAT INFORMATION IS REQUIRED TO PICK UP EMPTY EQUIPMENT?

After booking is confirmed by MSC UA Export Customer Care team you should revert with request on UA539-logistic@msc.com and indicate:

- booking number

- container type and quantity

- cargo name 

- place and date of stuffing

- transport mode

To pick up empty equipment from ICD

 

TARE WEIGHT / PAYLOAD / MSC

Customer should have possibility to check tare weight/payload on MSC website using the container number

 

EXPORT DEMURRAGE & DETENTION / IDLE DETENTION FEE

Detention starts from the next day after empty pick-up date authorized by MSC till gate in full to port. Demurrage starts the next day after container gate in full to port till loaded full on board of the vessel.

Idle Detention Fee starts when container was taken for export and then rejected for usage and ends on the date of empty return to MSC nominated stock (No free time is to be applied).

 

REEFER PLUG-IN AT CTO / CFP

Plug-in requests for reefer containers should be submitted by customers themselves on CTO and CFP web-portals accordingly.

In case of any questions please contact: UA539-logistic@msc.com

 

SEALS

High Security Bolt Seal is mandatory.

How can I make sure the shipper’s seal is compliant with ISO/PAS 17712:2013?

The shipper should be able to provide the following documents:

1. Valid ISO 17712:2013, Clause 6 Tamper Compliance Letter, which certifies that the High Security Seal has been tamper tested. This is issued by the manufacturer itself, and validated by a qualified third party, or by a thirdparty testing facility.

2. Valid ISO 17712:2013, Clause 5 test certificate for the security seal, documenting that the seal is classified as an “H” – High Security Seal - The test must be conducted by a third-party test lab.

3. The third-party test lab must document valid ISO 17025 accreditation to conduct testing of mechanical security seals as per ISO 17712:2013

4. Valid ISO 17712:2013, Annex A certificate of the seal manufacturer (best practices certificate)

5. Valid ISO 9001:2008 certificate of the Seal Manufacturer

 

SOLAS VGM information for Ukraine

What is VGM?

Verified Gross Mass or VGM refers to the exact, verified weight of a packed container. For safety reasons, vessel operators can only load a container if its weight has been verified.

  

What do I need to include in my VGM instructions?

You must include the following on all VGM instructions: 

  • Booking or Bill of Lading (BL) number 

  • Container number 

  • VGM + weight measurement unit (lbs. or kgs.) 

  • Responsible Party Name 

  • Digital signature of the authorized signatory in all CAPITAL LETTERS.

   

How can I submit my VGM instructions?

  • MyMSC (Free of Charge) 

  • EDI (via INTTRA; GT NEXUS; Cargo Smart) 

 

Guidelines for submitting your VGM instructions

  • MSC prefers to receive a Shipper-Verified Gross Mass (VGM) before cargo is delivered. This helps to avoid any unexpected weighing charges being levied against the cargo at the Ukraine Port of Loading, which will be billed to the Shipper of Record.

  • The Verified Gross Mass (VGM) shall be submitted not later than 1 working day prior to vessel’s ETA

  • There is “NO VGM – NO LOAD” policy for all export bookings

 

Questions about VGM?

Contact our MSC UKRAINE team:

Ports and terminals
Port of Loading
Terminal 1
Chornomorsk
Chornomorsk Sea Fishing Port
Odessa
Container Terminal of Odessa - CTO

Last update:

Last update: 2022-07-01T06:48:00