Notre équipe britannique dévouée et nos clients fidèles sont les piliers de notre fier héritage britannique, qui remonte à plus de 40 ans, depuis 1977. Aujourd'hui, nous sommes le plus grand fournisseur de services d'expédition de conteneurs, d'intermodalité et de logistique du Royaume-Uni, reliant les entreprises britanniques au monde entier.
Équipe britannique dévouée
Ce qui distingue MSC dans notre secteur, c'est notre équipe de plus de 650 personnes. Opérant à partir de quatre bureaux régionaux à Ipswich, Londres, Liverpool et Glasgow, soutenus par notre équipe nationale à travers le Royaume-Uni, nous nous engageons à fournir l'excellence au client et à trouver la meilleure solution pour votre cargaison.
Pourquoi MSC ?
En choisissant MSC, vous avez accès à 12 ports à travers le Royaume-Uni, le plus grand choix offert par une compagnie maritime, ce qui vous permet de faire 25 escales hebdomadaires en haute mer. Il est complété par un vaste réseau d'alimentation européen qui s'intègre parfaitement à notre réseau terrestre de services routiers et ferroviaires spécialisés, leader sur le marché. Cela nous permet non seulement de rapprocher votre cargaison de sa destination finale, mais aussi d'économiser en moyenne plus de 19 millions de kilomètres par an, ce qui vous offre une plus grande flexibilité, une réduction des émissions de carbone et une amélioration de la fiabilité et de la sécurité de la chaîne d'approvisionnement de votre cargaison.
Récompenses pour MSC UK :
12 fois vainqueur du prix "Container Line of the Year" aux Global Freight Awards
Opérateur de fret maritime de l'année 2019 FTA Multimodal Awards
To help our team action your MHR request as efficiently as possible for you, please read the below guidance regarding timeframes and important information to include.
Merchant Own Haulage Release requests
Please use the dedicated Merchant Haulage Release telephone number 0203 780 7679.
Please use this number if both:
To request a new Merchant Haulage Release, please continue to do so by email to the following email address uk-importmerchanthaulage@msc.com ensuring that your email is submitted within 5 days of the vessel arrival date.
Please be reminded that if you are unsure of your vessel arrival date, please visit www.msc.com/tools and click on “Track a shipment”.
Full Merchant Haulage Release Instructions:
Click here.
Import Merchant Owned Haulage Restitution Note
Please take the following action to arrange restitution of empty containers
We offer Customs clearance services across our UK Port network, including a comprehensive clearance solution for trailers coming into the UK through a network of Ports including: Killingholme, Purfleet, Tilbury, Folkestone, Rochester, Dover, Harwich Immingham, Hull, Thamesport, Southampton and Felixstowe.
Each item of cargo you are importing or exporting must satisfy official Customs formalities and regulations in order to proceed across international borders.
Export Customs Clearance
When completing your Export Customs Clearance please send us an email with your UCR number or copy of Entry to UK-customs@msc.com
Alternatively, we can also offer to complete Export Customs Clearance for your Export Cargo on your behalf loading with MSC UK. Just complete our NES Instructions form (available on request) and send to UK-Customs@msc.com
For Export Customs we do request all information to be sent before our advertised deadlines.
Documentation (Final Shipping Instruction) Cut Off Guide
Shipping instructions will be required 6 hours prior to the vessel’s arrival at the port of loading. Exceptions as follows:
For vessels arriving at the weekend – instructions are required by 1200hrs on the Friday.
Vessels arriving Monday – instructions are required latest Friday (week prior) 1600hrs.
For USA, Canada, China, Japan and South Africa – we will require your instructions at least 36 hours (excluding weekend hours) prior to the vessel’s arrival at the port of loading. For vessels arriving on a Monday or Tuesday, please send in by 1200hrs on the previous Friday.
Please note, late Instructions (after cut-off) are at risk of short shipment and additional costs.
Shipping Instruction Amendments
For USA, Canada, China, Japan and South Africa – amendments need to be received 36 hours (excluding weekend hours) prior to the vessel arrival at the port of loading, to avoid Correction Fees.
For all other destinations – amendments need to be received 24 hours prior to the vessel departure, to avoid Correction Fees. For vessels departing at the weekend/Monday AM, amendments are required by 1200hrs on the Friday before.
Please note, failure to comply with the above may risk a correction fee of 60 USD.
If you do have any questions or require further guidance please do not hesitate to contact the MSC Customs Clearance team on (01473) 277777 or e-mail GB014-mscuk.cci@msc.com
When you have completed loading of your Export Hazardous cargo please send us a copy of the completed DGN, it MUST be signed in boxes 15 & 17 with the container number clearly in Box 16. You can send it on email to GB014-MSCUKHAZARDOUS@msc.com with your booking reference and planned export vessel as the subject.
Please make sure your container has had the correct placards applied to it as per IMDG and ADR to ensure acceptance into the terminal of export.
What is VGM?
Verified Gross Mass or VGM refers to the exact, verified weight of a packed container. For safety reasons, vessel operators can only load a container if its weight has been verified.
Government approval status
In the UK the regulating body, Maritime & Coastguard Agency (MCA), will allow for +/- 5% or 500kg whichever is greater. The MCA have the right to impose a fine or penalty for any mis-declared VGM information.
If you intend on obtaining your VGM by using Method 2, you will need approval from the MCA. Further information about application can be found here.
Some UK ports will not allow containers in to the terminal without a VGM. If there is no VGM at the in gate then the port shall automatically weigh the container on your behalf and charge accordingly
What to include in your VGM instructions
The following items are mandatory and must be on all VGM instructions:
- Booking or Bill of Lading number
- Container number
- VGM + unit
- Authorised person’s signatory (submitter of the VGM who may be authorized to act on behalf of shippers
- Responsible party Name
How to submit your VGM instructions
- myMSC
- EDI (via INTTRA; GT NEXUS; Cargo Smart)
- Email to vgm@mscuk.com
Deadlines for sending your VGM instructions
To avoid additional weighing charges from the port, please can you submit your VGM to MSC UK prior to the containers arrival at the port.
If you are wishing to use the ports weighing facility, please be aware that we shall require the VGM 48 hours prior to the vessels scheduled arrival.
Admin Fees and costs
There will be no additional administration fees from MSC UK for receiving your VGM via myMSC or EDI (INTTRA or GT NEXUS). For other methods please contact your local MSC UK office.
Recommendations
If you are unable to obtain your own VGM, all of the UK ports where MSC has a service can support you with weighing facilities. If this is of interest, you will be required to register and arrange direct.
Contact information
For more details, please contact vgm@mscuk.com or call our office: 01473 277 972
Prohibited Cargo
It is illegal to bring the following items into or out of the UK.
Imports
Exports
From 2017, any organisation that has 250 or more employees must publish and report specific figures about their gender pay gap in UK.
The gender pay gap is the difference between the average earnings of men and women, expressed relative to men’s earnings. For example, ‘women earn 15% less than men per hour’.
For more information, we invite you to read MSC UK Gender Pay Gap document.
Read our gender pay gap report.
We've separated out the most frequently requested contact groups from within the Export department.
Commercial contacts by trade
Export Canada & Mexico | GB014-export.canadamexico@msc.com |
Export USA & Caribbean | GB014-expcomm.usacaribbean@msc.com |
Baltic Short Sea | GB014-shortsea.trade@msc.com |
Export Australia, New Zealand, South Africa & Canary Islands |
GB014-MSCUKExportCommercialSouthAfricaAndAustralasiaAndCanaries@msc.com |
Export Latin America & West Africa | GB014-MSCUKExportCommercialLatinAmericaAndWestAfrica@msc.com |
Export Far East | GB014-MSCUKExportCommercialFarEast@msc.com |
IPAK Quotation Requests | GB014-mscukexportcommercialearedseaioindiapak@msc.com |
Red Sea/East Africa/Indian Ocean Quotation Requests | GB014-mscukexportcommercialearedseaioindiapak@msc.com |
General Enquiries
Haulage availability | uk-exportspotbookings@msc.com / +44 (0)1473 954667 |
Vessel cut-offs | uk-exportspotbookings@msc.com |
Booking Contacts
Haulage availability | uk-exportspotbookings@msc.com / +44 (0)1473 954667 |
Make, Cancel or Amend a booking | uk-exportspotbookings@msc.com / +44 (0)1473 954667 |
Find out where to collect my empty container | uk-exportspotbookings@msc.com / +44 (0)1473 954667 |
Book a container to quay | GB014-container.movements@msc.com |
Send a dangerous goods note (DGN) | GB014-mschazardous@msc.com / +44 (0)1473 954484 |
Send my booking evolution (sanction) form | uk-exportspotbookings@msc.com / +44 (0)1473 954667 |
Send my UCR | uk-customs@msc.com / +44 (0)1473 954667 |
Booking Contacts
Reefer Customer Service | GB014-export.reeferbookings@msc.com / +44 (0)1473 954482 |
Commodities | uk-commodities.bookings@msc.com / +44 (0)1473 954483 |
Export Cargo Management | uk-exportspotbookings@msc.com / +44 (0)1473 954484 |
SOLAS / VGM | GB014-solas.vgm-confirmations@msc.com / +44 (0)1473 954484 |
We've separated out the most frequently requested contact groups from within the Import department.
You can find a list of Short sea ports here.
Here you will find a selection of handy quick reference guides to some of our services.
Please take the following action to arrange restitution of empty containers
Please remember:
Condition and location of returned containers:
We would like to remind customers that containers should be returned to MSC in a clean condition, free of all packing, dunnage or traces of cargo (as per terms and conditions of the Bill of Lading / Contract of Carriage).
Customers are liable for any costs incurred for the cleaning of containers along with any associated penalties or fines (such as Customs fines or, in some cases, shipping costs back to the UK).
Please note that any container not returned to the nominated depot/quay location may be subject to additional charges.
The Booking Party requesting the Import Merchant Haulage Release agrees that in exchange for MSC allowing them to undertake 'Merchant Haulage' they will conform to the Bill of Lading conditions and in particular the clause which states that 'all containers shall be the joint and several responsibility of the shipper and the consignee and shall be redelivered clean and undamaged to a place nominated by the carrier, failing which the shipper and the consignee shall be jointly and severally liable for all the costs of replacement, transportation and repair including legal costs. Where the booking party requesting the Import Merchant Haulage Release Order is acting as agent or haulier on behalf of the shipper or consignee they are obliged to make them aware of these conditions.
Our agreement to issue release or undertake haulage / export is on the understanding that the goods are either: fully duty / excise paid or have legitimately left a duty suspension regime and that the instructions you provide to MSC or actions you take fully comply with Customs regulations that ensure they legitimately travel to the correct destination (eg: Customs / excise warehouse) with appropriate guarantees in place and will not be party to an unauthorised diversion in respect to Customs regulations.
As of 1st January 2021 we are required to submit advance European Security Manifests. To comply with this requirement, we will need to be in possession of the final shipping instructions (for the bill of lading/ manifest) in advance of the vessel’s arrival.
This requirement will affect all services departing the UK, therefore we feel it is important we provide you with a guide to avoid the deadline being missed, which could result in a delay to the exportation of your shipment.
Documentation (Final Shipping Instruction) Cut Off Guide
Shipping instructions will be required 6 hours prior to the vessel’s arrival at the port of loading. Exceptions as follows:
Please note, late Instructions (after cut-off) are at risk of short shipment and additional costs.
Shipping Instruction Amendments
Please note, failure to comply with the above may risk a correction fee of 60 USD.
Additional Information
Contact Information
If you have any further questions, please contact our local team using the information below.
For documentation amendments:
For general documentation enquires (not related to inputting/amending a BOL):