Unser engagiertes britisches Team und treue Kunden sind die Säulen unseres stolzen britischen Erbes, das seit 1977 über 40 Jahre zurückreicht. Heute sind wir Großbritanniens größter Containerschifffahrts-, intermodaler und Logistikanbieter, der britische Unternehmen mit der Welt verbindet.
Engagiertes britisches Team
Was MSC in unserer Branche auszeichnet, ist unser Team von über 650 Mitarbeitern. Wir arbeiten von vier Regionalbüros in Ipswich, London, Liverpool und Glasgow aus und werden von unserem nationalen Team in ganz Großbritannien unterstützt. Wir sind bestrebt, Kundenexzellenz zu liefern und die beste Lösung für Ihre Fracht zu finden.
Warum MSC?
Wenn Sie sich für MSC entscheiden, erhalten Sie Zugang zu 12 Häfen in ganz Großbritannien, dem größten Angebot aller Reedereien, mit 25 wöchentlichen Hochseeanläufen. Ergänzt wird dies durch ein umfangreiches europäisches Feeder-Netzwerk, das sich nahtlos in unser marktführendes landseitiges Netzwerk dedizierter Straßen- und Schienendienste integriert. Dies hilft uns nicht nur, Ihre Fracht näher an ihren endgültigen Bestimmungsort zu bringen, sondern spart auch durchschnittlich über 19 Millionen Straßenkilometer pro Jahr ein und bietet Ihnen mehr Flexibilität, geringere CO2-Emissionen sowie verbesserte Zuverlässigkeit und Sicherheit für die Lieferkette Ihrer Fracht.
Auszeichnungen für MSC UK:
12-facher Gewinner der „Container Line of the Year“ bei den Global Freight Awards
Sea Freight Operator of the year 2019 FTA Multimodal Awards
To help our team action your MHR request as efficiently as possible for you, please read the below guidance regarding timeframes and important information to include.
Merchant Own Haulage Release requests
Please use the dedicated Merchant Haulage Release telephone number 0203 780 7679.
Please use this number if both:
To request a new Merchant Haulage Release, please continue to do so by email to the following email address uk-importmerchanthaulage@msc.com ensuring that your email is submitted within 5 days of the vessel arrival date.
Please be reminded that if you are unsure of your vessel arrival date, please visit www.msc.com/tools and click on “Track a shipment”.
Full Merchant Haulage Release Instructions:
Click here.
Import Merchant Owned Haulage Restitution Note
Please take the following action to arrange restitution of empty containers
We offer Customs clearance services across our UK Port network, including a comprehensive clearance solution for trailers coming into the UK through a network of Ports including: Felixstowe, Liverpool, Bristol, Thamesport, Harwich, Immingham, Killingholme, Hull, Teesport, Tilbury, Purfleet, Southampton, Dover (Non-inventory), Newhaven (Non-inventory), Folkestone (Non-inventory).
Each item of cargo you are importing or exporting must satisfy official Customs formalities and regulations in order to proceed across international borders.
Export Customs Clearance
When completing your Export Customs Clearance please send us an email with your UCR number or copy of Entry to UK-customs@msc.com
Alternatively, we can also offer to complete Export Customs Clearance for your Export Cargo on your behalf loading with MSC UK. Just complete our NES Instructions form (available on request), send this to UK-Customs@msc.com and let us take care of the rest!
Please note all information must be sent before our advertised deadlines, which can be found on myMSC.
If you are unsure regarding the classification of your goods, further guidance is available from HMRC on 0300 200 3700, or via email.
Alternatively, you can visit the official website or contact us for more details and to speak to one of our experts.
When you have completed loading of your Export Hazardous cargo please send us a copy of the completed DGN, it MUST be signed in boxes 15 & 17 with the container number clearly in Box 16. You can send it on email to GB014-MSCUKHAZARDOUS@msc.com with your booking reference and planned export vessel as the subject.
Please make sure your container has had the correct placards applied to it as per IMDG and ADR to ensure acceptance into the terminal of export.
What is VGM?
Verified Gross Mass or VGM refers to the exact, verified weight of a packed container. For safety reasons, vessel operators can only load a container if its weight has been verified.
Government approval status
In the UK the regulating body, Maritime & Coastguard Agency (MCA), will allow for +/- 5% or 500kg whichever is greater. The MCA have the right to impose a fine or penalty for any mis-declared VGM information.
If you intend on obtaining your VGM by using Method 2, you will need approval from the MCA. Further information about application can be found here.
Some UK ports will not allow containers in to the terminal without a VGM. If there is no VGM at the in gate then the port shall automatically weigh the container on your behalf and charge accordingly
What to include in your VGM instructions
The following items are mandatory and must be on all VGM instructions:
- Booking or Bill of Lading number
- Container number
- VGM + unit
- Authorised person’s signatory (submitter of the VGM who may be authorized to act on behalf of shippers
- Responsible party Name
How to submit your VGM instructions
- myMSC
- EDI (via INTTRA; GT NEXUS; Cargo Smart)
- Email to vgm@mscuk.com
Deadlines for sending your VGM instructions
To avoid additional weighing charges from the port, please can you submit your VGM to MSC UK prior to the containers arrival at the port.
If you are wishing to use the ports weighing facility, please be aware that we shall require the VGM 48 hours prior to the vessels scheduled arrival.
Admin Fees and costs
There will be no additional administration fees from MSC UK for receiving your VGM via myMSC or EDI (INTTRA or GT NEXUS). For other methods please contact your local MSC UK office.
Recommendations
If you are unable to obtain your own VGM, all of the UK ports where MSC has a service can support you with weighing facilities. If this is of interest, you will be required to register and arrange direct.
Contact information
For more details, please contact vgm@mscuk.com or call our office: 01473 277 972
Prohibited Cargo
It is illegal to bring the following items into or out of the UK.
Imports
Exports
From 2017, any organisation that has 250 or more employees must publish and report specific figures about their gender pay gap in UK.
The gender pay gap is the difference between the average earnings of men and women, expressed relative to men’s earnings. For example, ‘women earn 15% less than men per hour’.
For more information, we invite you to read MSC UK Gender Pay Gap document.
Gender Pay Gap Report 2022-2023
Gender Pay Gap Report 2021-2022
Gender Pay Gap Report 2020-2021
We've separated out the most frequently requested contact groups from within the Export department.
Commercial contacts by trade
Export Canada & Mexico | GB014-export.canadamexico@msc.com |
Export USA & Caribbean | GB014-expcomm.usacaribbean@msc.com |
Baltic Short Sea | GB014-shortsea.trade@msc.com |
Export Australia, New Zealand, South Africa & Canary Islands |
GB014-MSCUKExportCommercialSouthAfricaAndAustralasiaAndCanaries@msc.com |
Export Latin America & West Africa | GB014-MSCUKExportCommercialLatinAmericaAndWestAfrica@msc.com |
Export Far East | GB014-MSCUKExportCommercialFarEast@msc.com |
IPAK Quotation Requests | GB014-mscukexportcommercialearedseaioindiapak@msc.com |
Export North & West Mediterranean | GB014-mscukexportcommercial.northmediterranean@msc.com |
Export Reefer | GB014-uk.reefersales@msc.com / +44 (0)1473 954520 |
Red Sea/East Africa/Indian Ocean Quotation Requests | GB014-mscukexportcommercialearedseaioindiapak@msc.com |
General Enquiries
Haulage availability | uk-exportspotbookings@msc.com | +44 (0)1473 954667 |
Vessel cut-offs | uk-exportspotbookings@msc.com | +44 (0)1473 954667 |
Booking Contacts
Haulage availability | uk-exportspotbookings@msc.com | +44 (0)1473 954667 |
Make, Cancel or Amend a booking | uk-exportspotbookings@msc.com | +44 (0)1473 954667 |
Find out where to collect my empty container | uk-exportspotbookings@msc.com | +44 (0)1473 954667 |
Book a container to quay | GB014-container.movements@msc.com |
Send a dangerous goods note (DGN) | GB014-mschazardous@msc.com | +44 (0)1473 954484 |
Send my booking evolution (sanction) form | uk-exportspotbookings@msc.com | +44 (0)1473 954667 |
Send my UCR | uk-customs@msc.com | +44 (0)1473 954667 |
Booking Contacts
Reefer Customer Service | GB014-export.reeferbookings@msc.com | +44 (0)1473 954482 |
Commodities | uk-commodities.bookings@msc.com | +44 (0)1473 954483 |
Export Cargo Management | uk-exportspotbookings@msc.com | +44 (0)1473 954484 |
SOLAS / VGM | GB014-solas.vgm-confirmations@msc.com | +44 (0)1473 954484 |
Export Customs | UK-Customs@msc.com | +44 (0) 1473 954518 |
We've separated out the most frequently requested contact groups from within the Import department.
Commercial contacts by trade
Import Canary Islands, East & West Mediterranean GB014-import.eastwestmed@msc.com
Import Baltic, Biscay & Portugal GB014-shortsea.trade@msc.com
Import Africa and Americas GB014-Import.AfricaAmerica@msc.com
Import IPAK GB014-import.asia@msc.com
Import North Med GB014-mscukimportnorthmed@msc.com
Import Far East GB014-imp.fareast@msc.com
Import Reefer GB014-uk.reefersales@msc.com / +44 (0)1473 954520
Agent to Agent Releases GB014-mscuk.impagent2agent@msc.com
Import Customer Care uk-customercare@msc.com / +44 (0)1473 277854
Billing Enquiries
Haulage availability uk-customercare@msc.com / +44 (0)1473 277777
Make a haulage delivery booking (next day) +44 (0)1473 277777
Cancel a delivery booking (next day) +44 (0)1473 277777
Amend a delivery booking (next day) +44 (0)1473 277777
Make a haulage delivery booking (non next day) gb014-impshortsea.bookings@msc.com / gb014-impdeepsea.bookings@msc.com
Cancel a delivery booking (non next day) gb014-impshortsea.bookings@msc.com / gb014-impdeepsea.bookings@msc.com
Amend a delivery booking (non next day) gb014-impshortsea.bookings@msc.com / gb014-impdeepsea.bookings@msc.com
Merchant Haulage Contacts
Arrange a reefer merchant haulage release UK-importreefermhaulage@msc.com
Arrange a merchant haulage release UK-importmerchanthaulage@msc.com
Restitution of your empty container - Felixstowe UK-felixstowe.emptyreturns@msc.com / +44 (0)1394 673903
Restitution of your empty container - All other ports GB014-container.movements@msc.com / +44 (0)1473 277772
Customs Clearance & AEO
To arrange or discuss Import Customs clearance for your cargo, please contact the Import Customs Clearance Team on +44 (0)1473 954549 or email UK-Importcustoms@msc.com
You can find a list of Short sea ports here.
Here you will find a selection of handy quick reference guides to some of our services.
Condition and location of returned containers:
We would like to remind customers that containers should be returned to MSC in a clean condition, free of all packing, dunnage or traces of cargo (as per terms and conditions of the Bill of Lading / Contract of Carriage).As of 1st January 2021, we are required to submit advance European Security Manifests. To comply with this requirement, we will need to be in possession of the final shipping instructions (for the bill of lading/ manifest) in advance of the vessel’s arrival.
This requirement will affect all services departing the UK, therefore we feel it is important we provide you with a guide to avoid the deadline being missed, which could result in a delay to the exportation of your shipment.
Documentation (Final Shipping Instruction) Cut Off Guide
Shipping instructions will be required 6 hours prior to the vessel’s arrival at the port of loading. Exceptions as follows:
For vessels arriving at the weekend – instructions are required by 1200hrs on the Friday.
Vessels arriving Monday – instructions are required latest Friday (week prior) 1600hrs.
For USA, Canada, China, Japan and South Africa – we will require your instructions at least 36 hours (excluding weekend hours) prior to the vessel’s arrival at the port of loading. For vessels arriving on a Monday or Tuesday, please send in by 1200hrs on the previous Friday.
Please note, late Instructions (after cut-off) are at risk of short shipment and additional costs.
Shipping Instruction Amendments
For USA, Canada, China, Japan and South Africa – amendments need to be received 36 hours (excluding weekend hours) prior to the vessel arrival at the port of loading, to avoid Correction Fees.
For all other destinations – amendments need to be received 24 hours prior to the vessel departure, to avoid Correction Fees. For vessels departing at the weekend/Monday AM, amendments are required by 1200hrs on the Friday before.
Please note, failure to comply with the above may risk a correction fee of 60 USD.
Additional Information
Our aim is to input your shipping instructions / process your amendment(s) and return a new draft bill to you – within 24 hours (excluding weekends).
Destination charges – we will register these as collect unless your instructions clearly state prepaid. The only exception will be for countries that do not accept collect charges.
Contact Information
If you have any further questions, please contact our local team using the information below.
For documentation amendments:
Ipswich: GB014-export.documentation@msc.com | 01473 277777
Liverpool: GB014-mscukliverpool.bills@msc.com | 0151 237 2650
Glasgow: Please return directly to the person who issued your draft
For general documentation enquires (not related to inputting/amending a BOL):
Ipswich: GB014-export.customercare@msc.com | 01473 277777
Liverpool: GB014-mscukliverpool.bills@msc.com | 0151 237 2650
Glasgow: GB014-mscukglasgowdocumentation@msc.com
Frachtverladung
Die Frachtumschlagseinrichtungen von MSC sind strategisch platziert, um eine effiziente und rechtzeitige Verladung von Export- und Importgütern zu gewährleisten. Wir bieten auch Frachtkonsolidierung, Be- und Umladen, Verpacken, Auspacken und Umladen von Containern auf Lastwagen an.
Unsere Lösungen
Wir sind nicht nur ein global führendes Unternehmen im Containertransport, sondern können unseren Kunden dank unserer weltweiten Teams von branchenspezifischen Experten auch rund um die Uhr einen persönlichen Service bereitstellen. So können wir schnelle und zuverlässige Transitzeiten sicherstellen und die besten Lösungen für Ihre Bedürfnisse liefern.
Wir sind nicht nur ein global führendes Unternehmen im Containertransport, sondern können unseren Kunden dank unserer weltweiten Teams von branchenspezifischen Experten auch rund um die Uhr einen persönlichen Service bereitstellen. So können wir schnelle und zuverlässige Transitzeiten sicherstellen und die besten Lösungen für Ihre Bedürfnisse liefern.
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