Customer Service:

• CS EUR Team: Europe (NWC&SCAN), Mediterranean (EMED, WMED&BSEA), North Africa, Intra Asia, Japan, China  

Email: th173-th.cseur@msc.com Tel. 02-460-6245

• CS PAC Team: USA, Canada

Email: th173-th.cspac@msc.com Tel. 02-460-6246

• CS WPCC Team: AUS/NZ, East Africa, West Africa, South Africa, Latam, Red Sea, Middle East  

Email: th173-th.cswpcc@msc.com Tel. 02-460-6248

• CS Central Account: Global, Tender, IFF customer  

Email: th173-th.cscentralaccount@msc.com Tel. 02-460-6247

 

Documentation:

• Europe, West Mediterranean, Egypt. Israel, Greece

Email: TH173-th.doceur@msc.com Tel. 02 460 6251

 

• USA, Canada, South America

Email: TH173-th.docpac@msc.com Tel. 02 460 6254

 

• AUS/NZ, Africa, Japan, China, East MED (Turkey, Cyprus, Lebanon, Syria)

Email: TH173-th.docmedwpcc@msc.com Tel. 02 460 6253

 

• COD/ SWICH BL/ ELSEWHERE

Email: TH173-th.crosstrade@msc.com Tel. 02 460 6378

 

• SHIPPING INSTRUCTIONS (SI) ISSUE

Email: TH173-th.dtx@msc.com Tel. 02 460 6380-81, 02 460 6465

 

 

Commercial (Sales):

• Email: th173-salesexport@msc.com

 

POD Country	Additional Mandatory Information Required
All POD Country	Shipper/ Consignee/ Notify Party
	Full Style Address Detail that will show on B/L
All POD Country	HS Code & Commodity
All POD Country	Freight Term: Prepaid/ Collect/ Elsewhere
	(Note* for Freight elsewhere: Freight Payment Location & Freight Payment Party with Full Style Address are mandatory)
USA/Canada	AMS Filing Party (AMS File by Shipper or Carrier)
USA	SCAC Code (When AMS Filed by Shipper)

Military Cargo customers must be informed to MSC agent before submitting bookings.

Definition of Military Cargo: Military shipments are either with military cargo or/and with military entities or /and military activity.

• For direct vessels: Customers can check AMS/ACI details using the following link: Global Container Shipping Company | MSC
• For transshipment vessels: The AMS Team will send AMS/ACI details to customers on the vessel's ETD date.

• Paperless code
• Cut-off time Container, SI, VGM, etc.
• Schedule

Click on the link and download: Local Information

(Currency: THB)

Last Update 07/03/2024

Effective 1 May 2025, OTHC for reefer containers will be updated to THB 3,350 per 20RE and THB 5,300 per 40HR. Rates exclude VAT.

Free time combined Demurrage and Detention, full details are in this file here.

After receiving the Booking Confirmation (BC), customers are responsible for reviewing the details provided therein. MSC reserves the right to decline any charges that may result from not checking the BC thoroughly. Additionally, any details displayed on the BL page will be based solely on the information outlined in the BC as well.

Customer experience is important to us. We would like our customers to be able to connect with us 24/7 to receive dedicated support.

Scan the QR Code below or click on this link for access to MSC Thailand’s LINE Official Account, where you can access the following information at any time of day:

• Shipping Schedule
• Status of Container
• Demurrage & Detention
• Cut-Off Time

Customer Service & Documentation: 

• Email: th173-th.docimp@msc.com
• TEL: 02-460-6252

 

Commercial (Sales):

• Email: th173-salesimport@msc.com
• TEL: 02-460-63337, 02-460-6338

 

Demurrage & Detention (D&D):

• Email: th173-th.demurrage@msc.com
• TEL: 02-460-6359, 02-460-6360

Prohibited Goods

Prohibited Goods are goods for which either the import into or export out of Thailand are prohibited. Any person imports or exports prohibited goods is considered as committing offences and subject to penalties indicated in the relevant national legislation. In addition, such activity is also considered as an offence under Section 244 and 246 of the Customs Act B.E. 2560. It is prohibited by law to bring the following items into or out of Thailand.

1. Obscene objects/literature/pictures
2. Pornographic materials
3. Goods with Thai national flag
4. Narcotics e.g., marijuana, hemp, opium, cocaine, morphine, heroin
5. Fake currency, bonds, or coins
6. Fake Royal Seals/official seals
7. Pirated copyright goods e.g. musical tape, CD, VDO, computer software, etc.
8. Counterfeit trademark goods
9. Used sedan bodies and use motorcycle frame designated is not allowed in Thailand Import of used tires is not allowed in Thailand except for the following cases; Importing used tires for any kind of research or as sample product or as wheels for import vehicles within a certain limit of quantity as necessity required. Importing used tires as spare tires for Motor Racing or Travelling programs.
10. Imports of used motorcycles and parts, household refrigerators using CFCs, refurbished medical devices, gaming machines, and computer peripherals are prohibited.

 

 

Restricted goods

Restricted goods are goods of which the imports and exports are restricted by law and therefore require a permit from related government agencies. The permit must be presented during Customs formalities. Examples of restricted goods are as follows:

 

For more information you can visit

Thai Customs Website

(Currency: THB)

Currency: THB	20'DV	40'DV	40'HC	45'	20' Special	20' OOG	40' Special	40' OOG	20 RE	40 HR	20 DG	40 DG
D/O fee (DOC FEE)	1, 700 PER SET
Destination Terminal Handling Charge (DTHC)	2,800	4,300	4,300	5,445	2,800	3,900	4,300	5,850	3,200	5,050	2,800	4,300
CY Charge (CAG)	300	500	500	500	300	300	500	500	300	500	300	500
Cleaning Charge (CCL)
1) Water Washing	300	600	300	600	300	300	600	600	300	600	300	600
2) Chemical Washing	1,000	2,000	2,000	2,000	1,000	1,000	2,000	2,000	1,000	2,000	1,000	2,000

Free time combined Demurrage and Detention, full detail are in this file here.

Details are in this file here.

Customer experience is important to us. We would like our customers to be able to connect with us 24/7 to receive dedicated support.

Scan the QR Code below or click on this link for access to MSC Thailand’s LINE Official Account, where you can access the following information at any time of day:

• Shipping Schedule
• Status of Container
• Demurrage & Detention
• Cut-Off Time