What is detention?
Detention is the charge applicable, after the free time expires, for the use of the carrier’s full container inside the marine terminal, railroad facilities or container yard. This charge can also apply while the container is undergoing NC customs inspections, or while the cargo inside the container is being reworked for safety reasons.   

What is demurrage?
Demurrage is the charge applicable, after the free time expires, inside the terminal for the use of the land. 
 
In case of a demurrage dispute, email (email ncl-info@msc.com subject: Dispute + Invoice Number), describing the reasons for your dispute. 

MSC New Caledonia is offering combined detention and demurrage.

What are storage charges?
A storage charge is applicable, after the free time expires, for containers left inside the container yard (for the use of the land).
 
Questions about detention, demurrage, or storage charges?
Contact our New Caledonia team.

What is VGM?
Verified Gross Mass or VGM refers to the exact, verified weight of a packed container. For safety reasons, vessel operators can only load a container if its weight has been verified.

What do I need to include in my VGM instructions?
You must include the following on all VGM instructions: 

• Booking or Bill of Lading (BL) number
• Container number 
• VGM + weight measurement unit (lbs. or kgs.) 
• Responsible party name
• Digital signature of the authorized signatory in all CAPITAL LETTERS  

•  myMSC (Free of charge)
• EDI (via INTTRA; GT NEXUS; Cargo Smart)
• Manually (via INTTRA) 
• Email: to your MSC New Caledonia contact
   
  Guidelines for submitting your VGM instructions
  
  
•  For truck delivery, the ultimate deadline for VGM submission will be 12:00 noon local time on the day of the cargo cut-off. 
  
  Questions about VGM?
  Contact our New Caledonia team.
   
  
   

What is a Letter of Indemnity (LOI)?
A Letter of Indemnity (LOI)  is required when an original Bill of Lading is lost or destroyed. It can be completed by the shipper at the port of loading, or by the consignee at the port of discharge.
 
The LOI requires 200% of the commercial value of the cargo plus Ocean Freight to be guaranteed either through the bank or MSC’s insurance company.
 
MSC’s global LOI requirements are set out by our Geneva headquarters. The LOI must be completed as per these instructions in order for a duplicate Bill of Lading to be issued.

It is illegal to bring the following items into or out of New Caledonia.

Import

• Articles containing dog or cat fur
• Designated plants 
• Counterfeit money 
• Media with immoral or seditious content, such as child pornography
• Goods prohibited in the scope of economic sanctions, e.g., all Cuban-made articles or merchandise from Iran, Myanmar or Sudan

Export

• Narcotics and some medication containing prohibited substances 
• Endangered species such as sandal wood
• Items infringing trade and copyright regulations
   
   
  
   

MSC operates services to and from the following New Caledonian ports and terminals, with a dedicated local team to support our customers.
 
Port of Loading Terminal 

• Noumea : Port Autonome de Noumea