Demurrage Detention and Per Diem Dispute Procedure
When initiating a dispute, if it’s related to Container Per Diem, please ensure to provide the Per Diem Invoice number that ends with ”P”. For all other types of disputes, Chassis Per Diem, Demurrage and Import detention it’s crucial to include the MSC BL number, the container number, and a comprehensive explanation of the dispute. Depending on the specific circumstances of the dispute, supplementary evidence may be necessary as detailed below.
 
Demurrage and Import Detention
Disputes for service contract special conditions: Service contract number and documentation for the relevant contractual terms.
Disputes due to inability to secure a terminal appointment to pick up equipment: A screenshot indicating no appointments were available for each day of the free time period and up to the day of pickup. Each daily screenshot must be time stamped and show no appointments were available for all shifts and as far into the future as the terminal system allows.
Disputes due to containers associated with Government holds: A statement validating the customs hold was not a result of any action by the shipper, their agent, or any party to the bill of lading.
 
Per Diem Dispute Policy

Purpose
This policy explains the documentation requirements and submission process for disputes related to Per Diem charges.

Scope
Applicable for disputes due to:

• Service contract special conditions
• Inability to secure a terminal appointment for equipment return
• Inability to secure a rail reservation for export shipments

Documentation Requirements

• Provide the service contract number.
• Include documentation showing the relevant contractual terms. 

• Timing:
  • Day before Waiver Date: 6:00 a.m. – 12:00 p.m. (noon)
  • Waiver Date: 6:00 a.m. – 9:00 a.m.
  • Times must reflect the terminal’s time zone. 

• Content:
  • Entire screen, including URL address and appointment details for all terminals/inland facilities and shifts.
  • Automatically generated date/time stamp from the website.
  • Current date and time displayed at the bottom-right corner of the screen.
  • Clear evidence of relevant terminals.
  • Specific container number for which the waiver is requested.

3. Rail Reservation Unavailability

• Provide a screenshot showing no reservations were available for each day of the receiving window as indicated on the booking confirmation.

Submission Guidelines

• Submit disputes to MSC within 30 days of the invoice date.
• MSC will provide feedback within 7 business days of receipt

Compliance Notes

Failure to provide the required documentation within the specified timeframe may result in denial of the dispute. 

Detention and Demurrage payment through E- Pay

Paying by Credit Card: Please log onto https://e-pay.mymsc.com/iPayment/ and insert your invoice number (not BL#, CNTR# or any other reference). You can then add it to the cart and proceed with the payment. You will receive the payment confirmation and this same confirmation will be received by our Demurrage/Detention group which will proceed with the release and will notify you accordingly. No further message should be sent to US038-nydetention@msc.com

Detention and Demurrage updated payment policy

Please kindly note that by April 15th, 2021, the DDP Department will no longer accept check copies or written guarantees to release shipments from Detention and Demurrage hold.

The following options are available for release of shipment:

• For  immediate release, payment must be submitted via credit card.
• If the payment cannot be done by credit card, payment by check, ACH is acceptable. However, the shipment will be released ONLY after the payment is received.

For Detention, Demurrage and Per Diem charges kindly check the documents below.