MSC has been helping customers to ship cargo to and from the Costa Rica since 2003.
All vehicles must comply with the requirements of IMDG code Special Provision 961, have been completely drained of fuel and run until stalled.
Batteries are disconnected and taped backed and properly secured to prevent movement in any direction.
No undeclared hazardous materials are containerized, secured to or stowed in vehicles.
Vehicles are properly secured into the container to prevent movement in any direction.
The Paybac system works between MSC and Bac San Jose bank, it allows the customer to apply their online payments of their invoices outstanding.
This tool allows:
What is the customer registration process?
You need complete a pre-registration with following information:
After filling the form, the Bank will send an email with the user & password, the purpose is the registration process be completed.
Which advantages does it offer to the customer?
MSC have better control in collection by easily identifying payment´s owner
Link to access Paybac:
Questions about Payback?
Contact our CR team.
How do you get their containers release?
When the customer receives the arrival notification, the Invoicing Team will do the invoices of the costs related to the cargo.
The invoices notification is an automatic process, according to the emails posted in the customer´s information, any change in the information you must contact the Commercial Team.
The payment of the invoices outstanding thru the Paybac system and you must share the receipt to the email:
The Finance Team will confirm the payment and they will send the authorization of the cargo release.
Questions about containers release?
Contact our CR team.
A new regulation for a safer supply chain.
What is VGM?
Verified Gross Mass or VGM refers to the exact, verified weight of a packed container. For safety reasons, vessel operators can only load a container if its weight has been verified.
What do I need to include in my VGM instructions?
You must include the following on all VGM instructions:
How can I submit my VGM instructions?
MSC must receive a Shipper-Verified Gross Mass (VGM) before cut-off.
The noncompliance with this declaration, may cause that cargo is not loaded on planned vessel, generating extra charges which will be customer responsibility.
MSC admin fees and costs
Late VGM Submission Fee: 50 USD per container.
Questions about VGM?
Contact our Export team CR395email@example.com
Customs process for import cargo:
All import cargo to Costa Rica must be designated to a customs regimen (consignee's choice).
Customer has within 8 days to designate the cargo to a customs regimen, if this is not done before deadline, a fine of USD 200.00 per day will be applied (Article #145, Costa Rica customs regulation).
Note that if after 15 days of cargo arrival, customs regimen has still not been assigned, cargo will be declared abandoned by our local authorities without the possibility to recover it.
If consignee does not have the Original BL, the only option to avoid cargo to be declared abandoned is moving it to a warehouse under customs custody. Cargo can be storage meanwhile Original BL is provided to consignee (no more than one year).
Once consignee transmits the customs declaration (DUA), to move the container to a warehouse, the only way to pick up the cargo is with the Original BL.
Once customs declaration (DUA) is approved, the assigned trucking company has 72 hours to move the cargo to the warehouse. If container movement is not done within this period of time, a fine of $500.00 will be applied.
If the company relapses on this failure, license may be revoked by Customs Authorities.
BL consignee party can only be changed if DUA has not been transmitted. If the declaration has been already transmitted to customs, it is impossible for us to do any change/amendment on the BL.
The shipping line has no right to hold a cargo in this condition, it is legally impossible, as the cargo is always under customs control.
To Customs, the legally responsible party of the cargo is the consignee, that is why if the cargo should be returned, procedure must be done by consignee or a third party to which the BL and the DUA has to be endorsed. By no mean, shipping line can take control over the cargo. Additionally:
3rd party will be in charge of the customs process and the payment of all costs involved.
As the container is not linked with the cargo, there is no problem to return empty the container in order to stop paying demurrages and storages at port.
Questions about Customs?
Contact our Team CR395firstname.lastname@example.org
When a part load BL belongs to the same customer (cnee), BL rating remains in a single BL.
If part load BLs are consigned to different customers, each BL must have its own rate, which must be the proration of main rate.
Important: Part load BLs "To Order of" or with a Bank as consignee, are not allowed.