Together with our training classes, demonstrations and our strong service team, Rigaku is always willing to go the extra mile for our customers.
If there are any questions, concerns or general advice, please feel free to contact anyone at Rigaku.
We always have time to listen.
Company or Institution Name Contact Name Contact Title Contact E-mail Equipment Model Sales Representative's Name Service Technician's Name Date
Excellent Good Fair Poor Not working
1a. Please elaborate:
Exceeded expectations Met expectations Did not meet expectations
2a. Please elaborate:
No Yes (please elaborate)
4a. What was your level of satisfaction with the pre-installation process?
Very satisfied Somewhat satisfied Barely satisfied Not satisfied
4b. Do you feel the pre-installation process was of value to you?
Definitely valuable Somewhat valuable Slightly valuable Not valuable
4c. Please elaborate:
1 day 2-3 days 4-6 days 1 week 2 weeks More than 2 weeks Not completed
5b. Were any problems encountered during the installation process?
5c. What was your overall level of satisfaction with the installation process?
6a. Was application training taught on-site, or did you have the opportunity to attend an application training class?
Trained on site Attended an off-site class No application training
6b. Any additional comments or feedback on training issues?
7b. Do you feel that your sales representative was sufficiently knowledgeable about Rigaku's products and services?
Yes No (please elaborate)
7c. Do you feel that your questions and concerns were effectively addressed by the sales representative?
8a. Has it been necessary for you to contact Rigaku's service department about this equipment?
Yes No
8b. If so, how long did it take to be contacted by Rigaku's service department?
Immediate 1 to 3 hours 4 to 8 hours 9 to 12 hours 12 to 24 hours More than 24 hours (please elaborate)
8c. How quickly was a service technician on site?
Same day 1 day 2 days 3 days 4 days More then 4 days (please elaborate)
8d. What was your level of satisfaction with Rigaku's service department?
9. What features, capabilities and/or upgrades would you like to see in future versions of this product?
11. Any additional comments or concerns?
Thank you very much for your time. If we can be of further service to you, please do not hesitate to contact us.
