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Customer satisfaction survey

Rigaku is dedicated to our customers and their research activities.

Together with our training classes, demonstrations and our strong service team, Rigaku is always willing to go the extra mile for our customers.

If there are any questions, concerns or general advice, please feel free to contact anyone at Rigaku.

We always have time to listen.

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Customer satisfaction survey

We're committed to providing the best online experience possible. Please take a moment to complete this brief survey to let us know what we're doing well and what we can improve. Your comments will be kept confidential. Thanks for helping us serve you better!

1: Please rate the ease of reading the pages on this site.

1	2	3	4	5	6	7	8	9	10	Don't Know
Poor								Excellent

2: Please rate the speed pages load on this site.

1	2	3	4	5	6	7	8	9	10	Don't Know
Poor								Excellent

3: Please rate the ability to load pages without getting errors on this site.

1	2	3	4	5	6	7	8	9	10	Don't Know
Poor								Excellent

4: Please rate the relevance of search results on this site.

1	2	3	4	5	6	7	8	9	10	Don't Know
Poor								Excellent

5: Please rate how easy it is to understand the product descriptions on this site.

1	2	3	4	5	6	7	8	9	10	Don't Know
Poor								Excellent

6: Please rate how well the product descriptions provide answers to your questions.

1	2	3	4	5	6	7	8	9	10	Don't Know
Poor								Excellent

7: Please rate how well the product images show the product details.

1	2	3	4	5	6	7	8	9	10	Don't Know
Poor								Excellent

8: What is your overall satisfaction with this site?

1	2	3	4	5	6	7	8	9	10	Don't Know
Poor								Excellent

9: How frequently do you visit this site?

	First time
	Daily
	About once a week
	About once a month
	Every 6 months

10: What is your primary reason for visiting this site today?

	Research an item to purchase
	Just browsing
	Seek support for a Rigaku product
	Comparison shopping
	Other:

11: How did you look for information or products today? (please select all that apply)

	Links or tabs along the top of the page
	Menu along the left side of the page
	Pictures or text in the body of the page
	Type-in search box
	Site map
	Don't know

12: What type of difficulty, if any, did you encounter with the navigation process on this site?

13: What type of product(s) are you primarily looking for today?

	General purpose XRD
	SAXS
	XRF
	Protein system
	X-ray generator
	Detector
	Small molecule system
	Optics
	Crystallization automation
	Vacuum feedthroughs
	Cryogenics
	Other

14: Who is your current system provider?

15: If you own a Rigaku product(s) currently, how old is the most recent Rigaku product you own?

	Less than 6 months old
	Between 6 months and a year old
	Between 1-2 years old
	Between 2-5 years old
	More than 5 years old
	Don't own a Rigaku product

16: Do you have any other suggestions for us?

Thanks for taking our survey. Since all responses are confidential, you will not receive a response from us based your survey comments. If you would like us to contact you about your feedback, please email info@rigaku.com or visit the Contact Us section of Rigaku.com..

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