Field service
Rigaku sustains high-quality customer service through personal accountability and professional commitment to you and your research endeavors using your Rigaku equipment. We do this with expertly trained, regionally located service personnel backed by in-house staff, engineers and scientists.
Contact us
Our in-house service personnel and application scientists back our field service force; we are ready to serve you. Contact us at:
- Service help desk
- General: 1-888-362-2324 (answered 24/7) [281-362-2300 x 132]
- European-based single crystal customers: +(44) 1732 765 008
- By e-mail:
- General: support@Rigaku.com
- European-based single crystal customers: ServiceEurope@rigaku.com
- Online service request form
Installation
Rigaku service begins even before your system is installed. When a system is purchased, an installation specialist is assigned to your site to help coordinate your basic needs for water, coolant systems, electricity, building structure and room layouts.
Training
The day your equipment is installed, our service specialists bring their
years of expertise directly to you. They guide you and your group on the full operation of the newly purchased equipment.
Our application scientists follow up with expert instruction on how to best use the system for your applications, and provide training on the
software used for instrument control, data collection, and data processing.
Rigaku offers additional training
sessions periodically at our headquarters in The Woodlands, Texas for you or new members of your lab.
Warranty
Rigaku offers the best on-site service support in the industry. Our 40+ expert service specialists are regionally located to expedite your on site response. Rigaku's Service Department can be reached 24 hours a day/seven days a week through our Toll Free number 888-362-2324.
Service contracts
We offer multiple service contract options designed to meet your individual and industry support requirements—from total system coverage to preventative maintenance agreements. Protecting your investment is an important part of Rigaku's service. Please contact us regarding our maintenance options.
